The blower did not work for the air conditioner it was 90° today and we had no air conditioning in this vehicle very disappointed in that factI
Bruce K
Granite City Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Granite City, IL 62040
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- 3.5 Average Customer Rating
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The man who waited on us was rude as hell. The way he spoke to us was downright unacceptable. He charged my card before even conversating or making sure everything was up the par. The gentleman is very fucking rude I will not rent from him ever. His attitude towards me was disgusting I had to get my husband to talk to him because he chewed me away for other customers. I understand that those transactions take time but absolutely not I am a customer I'm in line take care of me and get me on my way. I've been waiting for this survey so I can tell you guys I am so fucking mad that I'm upset that I'm that bad. And to top it off a U-Haul came in the gentleman handed him the keys he didn't inspect it or shit gave us the keys to that one but the unfortunate thing is I had to call in to customer service to square things away because he didn't want to. But on returning our vehicle he wants to go out and inspected which was fine but treat everybody the same You had no problem with the white man bringing his in and thanking him but the moment I come in there's no greeting there's no thank you there's nothing just a pitiful situation I feel less than and I really wanted to say it was because the color of my skin Yes I'm a black woman and I felt that. And while trying to return the vehicle I'm speaking to the man and he asked me to step aside so he can take her other customers No I am a customer then he going to say you're done You can leave bullshit
Catherine HNone at this time
KEITH MI got bed bugs from the uhaul I rented and now I have to pay $350.00 for the treatment at my new apartment when we didn't have them until I used your uhaul. I think you should be responsible for paying for the treatment!!
KAREN IGood deal for your money for sure.
LARRY B