The average rating is only because the parking lot at the pick-up location, Auburn Tire Center in Grass Valley, CA, is not exactly the easiest to get in or out of, especially in a bigger vehicle than you are used to. I did not have a problem with it, but some might. As soon as I received the keys, I went through the vehicle info and noted the Right Rear tire had very low pressure. I drove over to the Tire Center service door and they put air in it right away. Five stars for the gentleman at pick-up and the tire center employee (sorry I did not get their names)! We loaded the truck that day (Thursday) and the next day. On Saturday, when we went to leave, that tire needed air again. We decided not to waste our extra miles and wanted to avoid the steep parking lot entrance with the truck loaded so we just went to the nearest gas station to air up. It held the entire 400 miles. We notified the drop-off location of that and the shimmy when braking. The nice lady there did ask if we had any problems, so I did not need to remember to tell them about the issues with the truck. Nice! Five stars for her as well! Pick-up and Drop-off were both very easy and handled well. The ABSOLUTE STAR of this U-Haul experience for me, however, is Taylin at the Penn Valley, CA location. I went through the online reservation system twice and really thought I had completed the transaction the second time and that I was to pick up a truck there. I did, in fact, NOT have a reservation. No big deal, I knew there were at least 3 other U-Haul locations nearby. I was very stressed and realized it must have been user error. Taylin immediately knew what to do. She offered, without any prompting from us, to make a reservation for us real quick and find the nearest 10 foot one-way truck so that we would not need to rush or delay leaving. I want to also give Taylin a FIVE STAR REVIEW, but I think I might be limited to one review per contract.
HEATHER F
Auburn Tire Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grass Valley, CA 95945
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Customer Reviews
- 4.0 Average Customer Rating
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All was good.
JAMES HThere was no one there. We went across street to another dealer. Maybe I am confused about the situation as the other dealer had U-hauls at his spot…. So not sure if the trailer I picked up was just on over-flow park
JO ATruck pulled to right,I'm guessing costing me fuel cost. I let the dealer know of this when returned. Also very upset that the charges told on final cost were marked up 15% on the final bill when returned the truck.This caused me to have my card overdrawn. The contract was completed and truck inspected and returned. Why was there 15% charged added for final charges?
MICHAEL MNot use this location. I was under the mileage they charged me for & put in more gas than I used & I still was NOT credited ANYTHING. I will NO LONGER be your services & will ABSOLUTELY NOT recommend you to anyone.
ANDREW R