This review is specific to the u-haul experience and not the location. We made a reservation for the truck and add-ons on April 20 for pick up on April 29. We called the location the day before to confirm and there was no record of our reservation. How could we do add ons without reserving the truck? We rented that day for $500 more than the original reservation. It was indicated at reservation that the supplies would be shipped to our home and later we were told that we had to pick them up 25 miles one way from our home. The helpers we booked through u-haul were awful; they were 3.5 hours late and damaged several pieces of our furniture. We had 12 moving blankets and they used two. The truck was very in very poor condition and filthy, so our things were very dirty. Overall a very bad experience and would not recommend.
Rick M
Grover Tool And Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grover Beach, CA 93433
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing. The staff was wonderful, very kind and helpful in making sure we knew how to operate the truck.
Mary YA very smooth transaction very quick and easy, not stressful
Jane OEasy drop off. Helpful Attendant.
SEAN PVery happy with service and communication.
ken f