Very disappointed at this location. I choose to do the mobile pick up and the app stated that someone would be out with the keys. I did this as I have recently had surgery and am still struggling to walk.so I drove around the building hoping I could get to the office quickly without having to go back around on York then Victoria. Nope I could then when we went back to the side I had seen a uhaul sign. I thought great and proceeded to get to the office quickly. We'll that was a big mistake. It takes you through the building and it's a fair bit away. Now my foot and leg are killing me. I finally find the office, go to open the door nope it's locked. I try knocking nothing, I hear someone in there so I knock louder, still nothing so I knock really loud this time. Finally someone came. The lady seemed irritated and said this shouldn't be locked. I had stated that I just checked in on the app and someone was to bring me the keys. She said nope we don't do that. I tried saying the app said that her reply was well we have never done it so I don't know why the app works say that we don't do it. She went back to her desk and I coukd hear her talking to someone she knew, a friend or someone. I get to the counter and use the ledge to walk to the other end where she was sitting. I didn't get far enough before asking for the key as I thought I was in the right spot. She then stated that I needed to come over here and show me what truck number I was getting. She gave me the keys. As I was walking g back another lady came to the door. I felt she knew her and she was very nice to her. She also had a walking aid with her. The lady held the door for her and left me to deal woth the door on my own. I finally get back to the truck open it up and it reeled of burning sage, I'm assuming to cover up the cigarette smell in there. I see a crack in the windshield that you couldn't really see on the outside. I go to turn the key and it stated it was having a tire issue. I at this time was a while hour from the time I got their and said to myself I dont have time to deal with that lady and deal woth the issues after. We kept tge windows down for most of the duration of using it. So by the time we took it back there wasn't much of the sage smell to it. Needless to say I have rented a number of uhaul trucks and never have i ever had anything close to what I dealt woth today.
AMY H
Some Place Safe Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1E6T9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great staff. Great office Pups. Clean truck. Ready and on time. Perfect.
Scott MI drive only 10 miles and they charge me $56 dollar for fuel and 14 Ltrs. I have pic of dashboard before and after
UMAKANT POverall great experience definitely will use again.
LUCIANO LWe returned on a Sunday so we did not speak with any personnel. There is construction at the front of the shop so we had difficulty finding the back parking lot. There isn't a U-Haul sign.
Frederick J