The cashier initially charged me $31000 for only 78 KM :( I had to speak with the manager and get clarification why ??? I honestly did not have a good experience and spent alomost 1/2 hr to get my issue resolved
ATIQ H
Esso Woodlawn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1H1G8
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Customer Reviews
- 4.0 Average Customer Rating
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This was the worst customer experience I have had and will most likely impact my decision to use a UHaul in the future. Upon waiting 45 mins before I could talk to the staff, due to the backup of rentals, it was then another 15 mins before i was able to get keys. My original rental vehicle was not available. My original rental was not on time. My alternate rental cost more. My alternate rental was required to be back in a shorter time frame (1.5 hours instead of 4). My alternate rental was a different vehicle. My alternate rental loading area was a mess as was the driving cabin. My alternate rental was also completely empty of fuel and required me to fill up before I could use it. No fuel credit was discussed or mentioned and I was told to return the vehicle in the same state I was given it. The staff argued that the rental system wasn't working. The staff said they did not understand why / how people were able to book vehicles that they did not have. However the online system said that the rental was guaranteed. When asked about the UHaul $50 "Reservation Guarantee", I was met with blank stares and told to reach out to UHaul directly with my complaints. This is a mess on so many levels that rather than try and argue, I took the alternate vehicle and didn't bother with any additional discussion during the pickup or drop off process.
TOMAS CGood returning service.
IVAN BThere is poor customer service here!
NICHOLAS OThat’s a great truck. In my opinion it would be better if you renew the truck. Thank you
SIMON K