Thank you for the excellent and friendly service at this location and via the app and customer service line!
JENNIFER M
Road Rabbit Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hagerstown, MD 21742
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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renting one again!
CYNTHIA PIt was creepy. Poorly lit, run down, and all the windows were covered. It also had a bunch of rough looking men roaming around in the truck parking lot. My reservation got changed from a 16” to a 26ft without me knowing. I was thoroughly creeped out and stressed by the time i got there, so i just accepted the truck to get out of there as quickly as possible. It only was getting 2mpg, and was shaking so bad it was hard to drive. It was also so big that it barely fit on my neighborhood roads, and backing into my driveway was next to impossible. I called the next morning to try and swap it out for a 10ft (the cheaper option anyways) and was told i would have to pay for a day of the 26, and a day for the 10. They said they couldn’t do anything and to call corporate. spoke to corporate and they said they couldn’t do anything, only the physical store could. I was also told to call roadside assistance, but they never picked up. I was in tears most of the morning. It was an absolute nightmare. I would never go back there. I would tell all my friends to avoid it too. I will probably avoid uhaul all together if possible.
Maxena YPlease fix your office. Your office is not clean at all
YAMFU KI was prompted for more money on return. I declined and asked to be contacted. I was never contacted. A week later they charged my card anyways.
Parker C