Though my pickup location was excellent and they handled everything extremely professionally, my overall experience was very poor. I made the mistake of booking the trailer through the app. My reservation exceeded the number of days allowed by app so I was told a regional representative would be in contact. That never happened, which left me calling the 800 number and the local location with doubts that the unit would be there for my planned trip. Later, I was contacted by a Uhaul center in California saying that my trailer was dropped off, while it was still with me connected to my truck. I was also sent a bill for $800 because I dropped off the trailer in the wrong location, which I did not. Overall, very poor experience.
PHILIP A
Rogers Of Hale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hale, MI 48739
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Customer Reviews
- 4.0 Average Customer Rating
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First of all, the woman at Roger's was very professional and gave as outstanding service as she could, so this isn't about her. This is more about the downside of their current dealer system. Truck's right side tail lights were out on the truck we rented. They gave us a smaller one (it met our needs) and once we pulled away we discovered those tail lights were out as well and tires were low on air. We were told to call roadside assistance as they couldn't help since the truck was already dispatched. When completing the online request for road-side assistance was told those particular services (other than air for the tires) were not covered under roadside assistance and we would have to pay for the expense. So we filled up the tires ourselves (ok with that) and drove without right side tail lights and turn signal.
Kenneth RVery helpful and friendly people. Angelina and Brian were amazing!
JOHN HNeed an employee on weekends to provide service; in store associates had to handle the reservation pick up. They weren’t very knowledgeable as the gentleman who runs it. Other than that, service was great. We used hale haul several times.
Juliann TIt was a grocery store parking lot. Clean ad sny other
CHARLES K