The person at the front desk took nearly 45min to add one driver, I checked in through the app and added my license prior, and just wanted to add one more driver. Then we walked to the truck, and there was a trailer attached to the back of it, which took even longer to be able to start driving since we had to wait for them to unhook it. So an 8 hour rental turned into a 7 hour. The truck floor was very filthy. We had to sweep it out before loading when we got to our location. There was also a lot of cloth covers, just in a huge messed up pile in the back. Which I didn't want to use in the first place, nor have to move around trying to load stuff either.
Alexandria D
Daves Hancock Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hancock, MI 49930
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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They are always friendly & helpful!
Kathy EGreat, friendly service.
DENISE BI asked for a dolly. They had none. They were waiting on your field rep. I suggest you talk to your field rep and have them stock at least one. Other than that everything was great. Thank you.
JEFFREY CNone
Daniel A