The service provider at this location was excellent. Location was very convenient. This said, as for the pickup locations, the drop off location has too many things happening - gas sale, groceries, cigarettes, lottery tickets, alcohol sales, rental location, etc. - with many customers and only one person behind the counter for all activities. It makes for compromised service and is undoubtedly unsafe and lacking security. So, as per the pickup locations, on a positive note, the staff at both pickup locations and the drop off location were very nice, courteous, and service oriented. HOWEVER they are doing too many multiple tasks, serving too many different customers, and working under unsecure conditions. I understand the business model, but it is crap for customers and employees alike. The “old days” when one went to a dedicated U-Haul location, that had only rental services, was MUCH better.
MALCOLM C
Hanmer Kwik Way
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hanmer, ON P3P1X5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I booked my trailer on February 23rd for pick up on Sunday March 1st. I identified that I would drop if off in Emsdale, Ontario (Location #059269). I also called ahead to say I would pick it up between 10 am and 12 noon. I arrived at 11 am to pick up the trailer and it took over an hour with paperwork and incorrect information. I was told there was no drop off location listed so I had to call customer service to add the drop off location (the person said he was unable t change the location). I was on hold with customer service and when they changed the location they told me I would have to pay approximately $140 for the rental when my quote was for $42. Once I finally got everything straightened out, and paid for the trailer at the correct cost, I asked the attendant if I needed to do anything further and he said NO. Once I arrived at my destination and unloaded the trailer, I dropped it off at the Emsdale location, as noted on my receipt and this is the location I told them I would drop the trailer. However I then saw in my text that they had the drop off location as Powassin?? which I never even mentioned as the drop off location. Very poor customer service with respect to the booking and paperwork and a huge mix up. The attendant on duty was fine and polite but he was the only one at the location and it was also a convenience store, so there was a huge wait every time a customer came in, he would serve them even though I was there first and he was already dealing with me.
Maureen Avehicle wasn’t inspected when i arrived, i wasn’t showed anything about it. i got to my location and the back door was stuck. multiple people tried, we brought it back and the guy couldn’t open it either. spent a long time trying to get another truck he wouldn’t let us. told us to call customer service than road side. it was a big ordeal for nothing on a already stressful day.
Kayla QExtremely long check in and check out… took over 30 minutes each time .
JESSIE WGet your act together.
Raymond B