I rented a 15' truck to move everything out of apartment. The truck was despatched with no fuel and the worst thing was when we opened the box the smell made my partner vomit. The smell was extremely bad to where no one could stand going in to load the truck. I called the store and was told that I had to keep the truck because no trucks were available. The only thing we thought we could do was finding a car wash to wash the box out. We wasted more than an hour finding a car wash that wasn't a drive through automatic car wash. We spent $4.50 washing the truck and even after the wash it still had the awful smell but at least I thought we would be able to load the truck. When we got to the work location we were so late that the person that was supposed to be there had left thinking we weren't showing up. We had to wait for someone to return and unlock the apartment. All this set us back a bit over three hours. The person at the store said she could not do anything about it and for me to call U-haul to find a resolution for what I had experienced. She said that she was aware of the truck had a bad smell but had no idea that it was as bad as it actually was.
Noel M
Sams Food Mart #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Harker Heights, TX 76548
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Personnel are very helpful.
CARROLL FNot a bad location at all. Everything was prepped and ready to go. I’m basing it off of my drop off location but I think he cleans the inside and makes it smell better than it did. So that was a plus.
Taylor Gnull
Tsari BOne of the best experiences we’ve had using Uhaul. Thank you!!!
Linda T