Noted the wrong number of items on my original contract, showed that I was given 2 utility dolly’s and 60 furniture pads. I only received 1 utility dolly and 33 pads, and he was aware. He even told me at the counter he didn’t have the right number of things.
Jake B
Sams Food Mart #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Harker Heights, TX 76548
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Customer Reviews
- 4.0 Average Customer Rating
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Freddie LI recently rented a U-Haul during my move from Killeen to the Houston area. When I picked up the truck, the manager at the Killeen location instructed me to return it back to that same location. Although it was inconvenient, I agreed because I needed to complete my move. On Monday, the Houston location contacted me asking about my drop-off time. I informed them that I had been told to return the truck to Killeen. They stated that was incorrect. I immediately contacted the Killeen location and spoke with the manager, who admitted it was their mistake and reassured me that I would not be charged any additional fees. However, approximately three hours later, U-Haul attempted to withdraw $460 from my account. Thankfully, I had already transferred my funds, but this was extremely concerning and stressful during an already difficult move. This experience reflects poor communication between locations and a lack of accountability. Customers should not have to worry about unexpected charges due to internal errors. I hope this issue is corrected and that better communication is implemented to prevent this from happening to others.
Brandy Jvery old equipment. multiple things were broken or didn't work correctly. The driver's door would not close correctly for example.
CHRISTIAN CThe interior was dirty and muddy when we picked it up because the lot was also muddy. Which caused us to track in mud.
Joseph M