Worst experience i have ever had with uhaul.
STEVEN F
Hastings Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hastings, ON K0L1Y0
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Customer Reviews
- 2.5 Average Customer Rating
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All was well, thank you!
Tadeusz LHave a dedicated person to focus on helping you and not multi tasking.
JOSEPH PThe rep at this location, 'Vin' was busy making pizza when I arrived. I stood at the counter for several minutes before I asked if someone would help me. He waved me over to the pizza oven area. I explained what had happened, and that I needed a refund for the blankets that I didn't receive. He told me he would help me in 30 minutes. I thought he was joking. I asked him if he was the uhaul rep? He replied yes, but he had pizzas to make. He told me to return the truck on the uhaul app. I followed the uhaul app instructions, and returned the truck. I went back into the store, and advised that I had returned the truck, and asked if he could issue my refund, and he told me to "call uhaul". The whole process was aggravating. The day before pickup, my pick up location was changed from hampton (3km) to Oshawa (24km). Then the day in picked it up the truck, i received a msg that my drop off location was changed from Norwood (20km) to Peterborough (58km). I had to call and have my drop off changed to Hastings. Uhaul needs to serious rethink having Vin as your Hastings customer service rep. He could not care less about me or my business with uhaul. Very disappointed. And I still require a refund for the blankets I ordered.
R WThe cab of the truck smelled terrible.
Sarah T