The pick up location is a Convenience Store/ The trailer was buried in a snow bank and I had to dig it out. There was no jack to lift the hitch up. The owner tried to help and we got it connected but both hurt our backs. Basically the location was not set up to deal with a trailer pick up. When I returned the trailer yesterday he told me to back in in beside two U-Haul trucks. I asked for help taking the trailer off and he claimed to have a "broken back" from Friday night and would not help. Claimed it was my responsibility to find help if I need it and just go away??? Luckily one his clerks ( middle age woman) volunteered to help and with her, my wife and I we got the trailer off. Needless to say I was not impressed by the service - this location is not set up to rent trailers. On the positive side I had a great interaction with the U-Haul Dealership in Peterborough. Although my rental got compromised (renter did not return trailer I was to pick-up Friday) they found the one in Hastings as a replacement. It was much appreciated and I would be happy to deal with them again. If you need any additional details you are welcome to contact me
Christopher D
Hastings Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hastings, ON K0L1Y0
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- 2.5 Average Customer Rating
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I booked the trailer for the appropriate days I was in need of the trailer (Dec 31-Jan 2nd). My pick up time was scheduled for Dec 31st at 11am. I was called on December 30th, one day prior to my booking and was informed that I would not be able to pick it up on the 31st and was given two options; change my booking dates so to not pick it up on the 31st or pick it up on the 30th and be charged for an additional day. Neither option I found appropriate however I needed the trailer and had to organize a family member to pick it up on the 30th as well as get charged for an additional day. It was a large inconvenience to rearrange schedules to cater to the owner of pick up location stating he wouldn’t be there when I was clearly able to book on the website for pick up when I needed it. Overall the trailer was clean and we had no issues with the equipment but will not return to book at this location due to the experience explained above.
Zoe BNothing the service was excellent
Sharon Fnever go there a gain should not be a dealler
JACQUELINE WTL;DR: This was an uncharacteristically poor experience with U-Haul, and is still unresolved at time of writing. I’ve never had any problems at all renting from dedicated U-Haul facilities such as the one on Water St Peterborough Ontario, but this convenience-store location experience was anything but convenient (except for the location, which was the main reason for going there). From my first inquiries with the owner, I understood that the U-Haul business is far from being his primary concern. He continually redirected any and all questions I had back to the U-Haul website. When I picked up the truck our transaction was interrupted multiple times by customers who had arrived after me with gasoline and lottery ticket business. I had to facilitate the return process myself, and the app was unintuitive and lacked features such as picking and photos from my phone library instead of using the app's camera. The app also failed to upload pics of my DL, which meant the store owner had to take pics in between lottery and gas customers. At the conclusion of a long frustrating process, no receipt was generated or sent to me, and had to be completed by someone in the chat support centre. To add insult to injury I was overcharged and am still waiting for a resolution— last I checked my support chat thread was almost an hour and half since the last promise to ‘check into this’. Again, uncharacteristically bad experience. Cannot recommend this location and will seek other options including non- U-Haul next time I need equipment in this area.
Marcus E