The big white lady at the front desk looks like she hates her job. I’m not sure if she is a secretary or manager but she has no customer service skills. She’s rude. She has an attitude. Her demeanor gives off “I’m annoyed” look as soon as you walk in. She’ll glance ant you maybe but then return to staring at the computer screen. BE VERY CAREFUL TO REVIEW YOUR RECEIPTS CAREFULLY. She might try to rip you off like she did me. Got a pickup truck from their location on Wednesday about 3:16pm with sandbags already in the on the bed of the truck. My boyfriend figured it was to keep the truck bed down because of how much rain we’ve been getting. We return the truck 2 days later with sandbags still in it and drop off the key. A hour later I get my final receipt, and she adds a “cleaning fee” of $75 for the sandbags in the truck. Then, they try to charge my credit card an excess of $122.12. I can accept the $19.95 charge for returning the truck late but not the fraudulent fee of sandbags that were already in the truck and weren’t placed by me. Either she doesn’t inspect the truck before renting it out (seriously doubt that) OR I suspect the person who placed these bags in the truck and left them there was already charged for them; but she hasn’t cleaned them out of the truck because she is leaving the bags in the truck so she can keep charging more customers for a fraudulent cleaning fee because technically they aren’t cleaning the truck. I urge other customers to actually look back on their receipts and question any cleaning fees related to sandbags! I will never rent from here again. I’m straight
Betsy R
A&K Power Equipment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hawthorne, CA 90250
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- 4.5 Average Customer Rating
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.·:*¨¨* ≈☆≈ *¨¨*:·. A - W - E - S - O - M - E .·:*¨¨* ≈☆≈ *¨¨*:·. 10 ☆ ☆ ☆ ☆ ☆ ☆ ☆ ☆ ☆ ☆
Melissa VGreat customer service, no time wasted.
ABRAHAM KIT was quick and easy. Thank you.
ALDO GNo comment
THANH H