We drove 13 miles during our entire rental, and estimated that would be about 1 gallon of gas for the vehicle. We stopped at a nearby gas station to put in 1 gallon. When we arrived a couple of hours early at the rental location to return the vehicle we were told it wasn't enough gas and were charged an additional $14. We also notified the attendant that the lock provided to secure the roll up door was broken when we went to use it 2 hours after we left the rental place on the first day. We had to go get a lock on our own. Unfortunately, that makes it unlikely we will use your service again. In addition, several of us have used your service personally and will probably not rent from this location again.
KIMBERLY E
A&K Power Equipment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hawthorne, CA 90250
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Customer Reviews
- 4.5 Average Customer Rating
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The truck cabin smelled of strong urine and it was unbearable during our use of the rental. When we complained and asked for a credit, the staff didn’t seem to think it was that bad.
Valerie EStaff was excellent, very knowledgeable and helpful.
JULIO CIf I can be honest I dont know how to explain this location only because when I got the truck I told them I might need it for two days, not one but two days. The lady said so can you get back to me the next day at this time. I said I can try I live in riverside which is about 65-75 miles away and alot of stuff, she said ok. Then I got attitude because I didnt get it back to her exactly at 5:30 that day. It's so frustrating when you tell someone somthing and they ingor you. I said two day she gave me one. Then the only good thing is she gave me one more day extension which I was happy about no fees applied. Then when I returned the Truck the next day early I should saw I returned the keys to the worker she had an attitude and said I will send your your receipt to your email no thank you no nothing but attitude. I wanted to tell her that she should fix her attitude when talking to customers but then I decided I get to write a review everyone gets to see. Then I get home and they call me and accuse me of not dropping off the truck said I left it in the moddles of the street or never returned. After I told the lady that I left it on thier property she said we'll I dont see the truck. We'll maybe if you walked out side next to the blue truck youd see the truck. Then she said ok well I will look for the key and see if it matches the truck. So you called me to accuse me of stealing or not returning the truck and didnt even look to see if the truck keys matched the truck. Are you serious. Well if you like to get back to me and apologize and or even refund me my money that would be great too because these people are horrible at thier job. Also when i got the truck the drivers door was fine untill i started drivingand the drivers door sounded lole the window was down, it would shut all the way so thank you for keep me safe. Thank you have blessed day.
JOSEPH PGreat service
MARTHA A