Dropped off after hours, but the key drop box was easily located.
RANDY M
Storage Solutions of Hays
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hays, KS 67601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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I made a reservation for a 10 foot truck on July 25th to be picked up on August 1st. On July 31st I was contacted by U-Haul saying that they were not able to fill my reservation and to contact them. I contacted them and was told that there would not be a 10 foot truck available for pick up the next day, the nearest 10 foot truck would be in a town approximately one hour away. I spoke to another U-Haul employee who told me that they could have a 15 foot track available where I was originally supposed to pick up the 10 foot truck. They then offered me $150 discount due to them having to change the size of truck that I have originally rented. This reservation was confirmed by U-Haul.The following day I went to the pick up site, and upon arrival was told that there were no trucks available! I was informed that this was the busiest moving weekend of the year, due to students returning to college and that “U-Haul had overbooked “U-Haul management/corporation was contacted by phone and I was again informed that there were no trucks within a two hour range available to fill my reservation. After further discussion, I was informed that there was a 20 foot truck available approximately one and a half hour away. (I had originally reserved a 10 ft truck, was then offered a 15 foot truck, and now being offered a 20 foot truck!) as I had scheduled help to come pack the truck. I had to take the 20 foot truck! I was told that they would honor the $150 discount and add additional miles since I had to travel almost an hour and a half to go pick the truck up.As I was headed out of town to go pick up this 20 foot truck, I myself contacted a U-Haul rental place in a town less than an hour away and was informed that yes they had a 10 foot truck available and that I could pick it up as soon as I got there, however, the local dealer stated he could not authorize the $150.00 discount and additional miles, so I called U-Haul back and told them that I’m myself is located a 10 foot truck and that I was headed out of town to go pick up that truck, and requested that they honor the discount that I was offered as well as the additional miles. I was told that they would not honor the $150.00 discount since I had located a 10 foot truck, which was the original size of the truck that I had reserved! I couldn’t believe that U-Haul would not honor the $150.00 discounts, since the entire debacle was the fault of U-Haul. U-haul is Aware of their busiest weekend/weekends of the year and it is their responsibility to manage reservations. U-Haul management was not helpful in locating a rental truck in the size that I requested and in the town closest to where I was moving from and because I had to travel almost an hour away to pick up the 10 foot truck, this made me late for another appointment that I had scheduled on that same day. U-haul needs to make this right! The local dealers that I dealt with—They were all very nice and helpful, it’s not their fault that U-Haul over books!
GREGG FThe staff at Storage Solution of Hays (John) was very professional, and incredibly helpful and courteous! Top notch service! John called me earlier in the day to confirm that my trailer rental was on hand and ready! Thank you U-Haul and Storage Solution of Hays! Glen Firns
Glennon FThe guys provided me excellent trucks, multiple times
Jee HGreat people!
WHITNEY R