Vehicle was dirty and reeked of marijuana. When returning the keys and trying to answer it was dirty the system was going to auto charge me. Before pick up there was no indication that it was a self service. This delayed pick up. Gas was less than indicate upon pick up. Will not return to this location. Unsure if I'd do U-Haul anytime soon.
Esau H
Maaco Collision Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hayward, CA 94545
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Customer Reviews
- 4.0 Average Customer Rating
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The vehicle was dirty and smelled of strong marijuana odor.
THURMAN ORental was within walking distance Big plus Great folks at U-Haul
MATTHEW FThe location and the equipment were excellent, however I had major problems checking the vehicle in and out. I feel like the app could use a rehaul. I had problems with the app and had to call customer service to check in and to check out, not so great when the location is very dark at 10 p.m. The problems? Check-in could not read my ID after uploading multiple times and I had to wait 10-15 minutes to reach an agent to verify multiple times. Also, upon checkout, the app would not let me complete the return and again I had to contact customer service. In the end, I was told to just drop the return key in the lockbox and that the location would figure out the rest and send me a final bill. My recommendation is that if you are going to rent a vehicle, go during the day when help is readily available, I will rent from U-haul again, but not so sure about after hours using the app.
Francesca TNa
Lawrence C