When returning the trailer, I arrived approximately 15 minutes before the time the trailer was due back. By the time the lady who worked there came outside and checked me in I had the trailer fully unhooked. She said the trailer was checked in and I should receive an emailed receipt. I drove off and checked my email not 3 minutes later and saw that she charged me for an extra day claiming it was late. I immediately went back and she was already hooking up the trailer to another customer. I let her know of the problem and she immediately said she couldn't help me and that I would have to call uhaul to take care of it. I called uhaul and was immediately put on hold. I hung up and told her she needed to take care of it. She said I was 6 minutes late and she couldn't do anything. I then told her to stop connecting the trailer because if she was charging me for it I was taking the trailer for the time I was being charged. Now she suddenly was willing to contact uhaul and correct her, what I thought was a mistake. She still had a terrible attitude the entire time. Today I learned from another uhual location that She would have had to intentionally select that it was late, when it was not, so she clearly was trying to scam me out of a days rental cost. I will never use this location again. They are fraudulent and have no concept of customer service.
LUKE R
Timpanogos Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Heber City, UT 84032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Easy online vehicle checkout, very professional representative, easy easy checkin. Definitely using this location again!
shelton tManagement went far beyond to help make a stressful move so much better. I have all the space I need and recommendations for moving help. Such a great manager to work with. Strongly recommend Timpanogos storage in Heber.UT.
VILIAMI PHad a terrible interaction with your representative over the phone, Jasmine. I was specifically told when I picked up the truck that if no one was available I could call the after hours check in phone number to avoid being charged a manual check in fee. Jasmine inferred that I was LYING and tried to charge me anyway, she clearly did not know what she was talking about and was imposing additional charges and being all around difficult. When I challenged her she lost control and HUNG UP on me. This is absolutely unacceptable. I filmed the check out process and the truck, I cleaned and filled up the tank before dropping it off, I recorded our AWFUL phone conversation, and I filmed the check in process. If there are any discrepancies I will be happy to dispute, and if you would like to listen to the phone call I had with Jasmine do not hesitate to reach out to me. I WILL IN THE FUTURE DO EVERYTHING I CAN TO MAKE SURE I AVOID UHAUL AT ALL COSTS.
ANDREW JThe employees are very accommodating.
Rolly d