Wrong location directions for the drop off no help no directions phone number unreachable 1-888 number unreachable no help charged me for gas when it was full.STEWART C.
Trailer Rental & Towing in Henderson, NC at Gate City Grocery
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Henderson, NC 27536
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 2.0 Average Customer Rating
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The guy was an asshole when I asked him what I need to do to drop the truck offROBERT C.
I can't really rate the drop-off location, because I dropped the trailer off here after-hours. I didn't interact with anyone from the location, nor did I enter the building. But the lot was clean & easily accessible, with good maneuvering room for parking trailers.Terence S.
Owner did not show on time. Another gentleman that works for uhaul doing maintenance helped me get my vehicle. This dealer needs to be closed down. Drop off at another location was smooth and helpful.Eric P.
Overall a good experience. Even though the store was not open at pickup truck was ready and a supervisor named Steve showed up and assisted.Kevin K.
I would not recommend the after hours pick up options. Major headache, no one forwarded the after hour instructions to me beforehand. After 4 phone calls to Uhaul, there was one customer service rep who helped me checkout.Alice H.
Have more people to answer the phoneDonna W.
Truck cab was full of trash and there was broken glass inside back of truck.Kerry J.
There was no sense of urgency in helping me with my rental. Also, there was no assistance provided in helping me with the trailer hookup. If I was not familiar on how to hookup the rental myself, I would not have been able to use to successfully use this rental. The site did provide me a clean rental.KEITH J.
Pick up time was 9am and I had to have the truck back before 5pm.Their system was down or some mishap but it took about 20 minutes to get the system together.gwenisse R.
Courteous and competent. Thank you. GeorgeGEORGE H.
With this location personal I did after hours pick up, it's a process with picking up the U-Haul taking pictures of yourself and going through the process I completely understand but while the process a neighbor to the owner for the U-Haul came outside accusing me of stealing a U-Haul !!! I really felt harassed cause even after I than got the lock of the truck with the giving password he still thought I was lying ! And then the owner put the lock and key in the wrong truck that was giving which made the situation lock way worse ! When returning the vechile it was no direct location to where to put the key the instructions say to put the key in the drop off box and there's no key box so I was confused on where to put the key so I left it in the back of the truck.Della J.
Had to wait because the agent was not there.The Field manager shwed up tried to explain what was happening.my siater works for UHaul an they would not allow me the 20% discount nor did I get the $50 customer satisfaction.Elaine V.
Advise staff to be more friendly when greeting the customerMatt D.
Still friendly...Axelivan T.
Excellent first time experience for me and my wife renting a uhaul! Will definitely go back when I need to rent again!Jason G.
Friendliness of attendant and did not speak English wellTracy W.
Anything would have made it betterClint K.
everything went as expectedWiliam M.
If the business is to open at 9:00 am, please do not show up at 9:30 am and make customers wait 30 minutes.Laura B.
It was a bit sketchy. We showed up at the address, then had to go a couple of doors down to a warehouse. It did not make us feel very comfortable, but it turned out OK.DORIS C.
Staff was very helpful. They came out without being asked to help attach equipment. Thanks Tim.Tim D.
Overall, my experience with UHAUL has not been good! Your website does not provide updated information regarding locations' address and, just as important, availability of stock! With this type of experience, I have started the ardous task of identifying a rental company that actually has accurate locations and rental supplies on their website!BOBBY F.
Bad service. Truck ran rough. Truck burned more gas than normal 26 foot does. Owner took 26.00 more thsn the total was and blamed it on Uhaul. Worst ecperience I ever had.Vicky S.
Let customers know if their paying by cash their is $100 deposit in advance without a credit cardDamesha D.