Everything was perfect. It was fast, easy and friendly. Highly reccomend.
LAURA L
Brown's Storage and Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hickory, NC 28601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was a struggle to the get the app working, I ended up having to call customer service. The truck smelled like cigarettes, there was water on the floor and a can of Red Bull left in the cab. Not clean whatsoever. I told the customer service rep and they told me that they will write that down. Unacceptable! For it to be dirty is one thing, but for it to be dirty AND smell like cigarettes is another!!
Tatiana PYou are bold to ask me for a review. Let me tell you about my experience with your company: Three weeks out from my move I booked a 26’ truck along with furniture blankets, plastic wrap, mirror box, and some other supplies. I get an email the night before the move saying that my truck is ready at my location. No problems…yet. The next morning I go to my scheduled U-Haul location and while I am standing in line there, I get a call from U-Haul stating that they do not indeed have my truck. The employee who called threw out suggestions, such as getting a truck at 2:00 pm instead of 9:00 am or driving to a further location. Back it up. I had booked to pick up a truck in the city I am moving from for that very reason! After a long phone call, the employee and I settled on a location 14 minutes away for a smaller truck, clearly a later pick up time, and unlimited miles for the multiple trips I would bow need to make with a smaller truck. I get to the second location to get the 20’ truck a d they aren't open. After a quick phone call thanks to number posted on the door, the employee arrives in around 15 minutes. We get the smaller truck, but only the blankets and no other supplies and she doesn't honor the unlimited miles agreed upon with my chat with corporate. When I left, she asked where we intended to drop off and I said at the location I scheduled three weeks ago in Maiden, the town in which I am moving to. She said she couldnt locate the drop off site online and put “ undecided”. The move them started an hour later than expected and we had to pit more miles on the truck since it was further from my apartment where I was moving from. The actual move went fine. Then truck worked well and the blankets were helpful. I did miss the other supplies I had ordered and taking multiple trips was not ideal, especially since the employee we dealt with did not honor the agreement made over the phone. She only added 50 free miles. A little while later in the day I get a message from U-Haul stating that my drop off location was in Newton. This is out of my way from my location. I had specifically selected a Maiden drop off location because it is near my new house. This added more miles. The new drop location, in addition to being further away, was also insanely sketchy. It was at a gas station crawling with people high on street drugs and the employee seemed clueless as to how to handle a U-Haul drop off. I am surprised it actually registered that we returned the truck. If I could rate yall with negative stars, I would. Literally everything I booked three weeks before my move was not honored: the pick up location, the time of pick up, the truck size, the moving equipment, the promised extra miles, and the drop off location. I am furious with your company and how everything was handled. I deserve to be compensated in some way due to the insanely terrible customer service and the fact that I received nothing I had scheduled and paid for. I expect to hear word from someone associated with U-Haul in the coming days about how you can make this injustice right.
LOGAN OGreat experience at good cost thank you
JERRY RFriendly service
CLARENCE C