This is the worst uhaul place both times I drop off here there's a issues 1st time I went in and talked with person working and they had me move trailer 3 different times so 2nd time I dropped off I did self checkout and someone called me and said I had to come move the trailer if not he was going to charge me to move it I put trailer at the back of the parking lot next to a uhaul truck I told the guy that the return was complete and closed out and if he charged me I would report them for fraud this location needs to be shutdown or it needs new management who knows how to talk to people without threatening them
ERIC M
Highland Home Star
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Highland Home, AL 36041
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Customer Reviews
- 3.0 Average Customer Rating
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I had to go to the middle of no where to a gas station for pick up. There was an elderly lady who was the cashier and couldn’t help with equipment. The owner called on the phone to interact. Sanjay Patel was unprofessional by not being there in person. My truck was dirty in the back and up front. I’m used to a much higher standard with moving company’s. There was no one on site to help with trailer hook up. I won’t be using again.
Melissa PStop letting people with out a uhaul business have a box to pick up your truck no person to actually to talk to it's crazy try Ing to get a Truck!
TROY HIt would help if there was better signage on the outside of the building so we knew where to pick up the rental.
JULIA BGreat
Zane C