I only found confusion with receiving texts trying to upsell trucks and trailers for no extra cost. Although a great concept, Customers shouldn’t become part of the logistics of where they want trucks needed. I paid $400 to use a truck for 1 day. I think I did my part. I wasn’t able to help the U-Haul store owner up north because I had received so many texts I’d already received (not on his behalf). I was confused his request for us to drop off the truck at his store location. It started to feel like spam (again, not on his behalf). He was very nice and helpful, but I have no idea who he was and why I was changing the drop off over a text. I still didn’t get it over the phone. He understood, but I still didn’t. I wanted to help, but I didn’t want to go against my contract. If I would have known all the changes that could have been requested I would have been prepared. Thanks again Andy. I really wish I felt more comfortable changing it. This is the first I had ever rented a truck.
Isaac A
Craftwood Lumber and Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Highland Park, IL 60035
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- 4.5 Average Customer Rating
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Great employees! Great work ethic, professionalism and customer service!
LAURENCE FQuick and friendly service
Colleen HOnly one concern was that gas tank was empty. I have to fill it in myself. That was very unprofessional.
TERGEL BTm4588R. Couldn’t figure out why while on highway the wind was so loud on the drivers door, thought the door wasn’t closed or the window wasn’t closed all the way. I looked and you can see the top of the door was bent and dings along the gasket. It’s an older beat up truck, runs great but I’ll be real careful next time I rent.
MITCHELL R