None fast service in person and on the phone. I would use them again.ERENSTO F.
Trailer Rental & Towing in Highland Park, IL at Craftwood Lumber Co
(U-Haul Neighborhood Dealer)
Highland Park, IL 60035
Services at this Location:
- Mon-Sat: 8 am - 6 pm
- Sun: 8 am - 5 pm
Special Operating Hours
- 5/31/2021: 7:30 am - 4:30 pm
- 7/4/2021: Closed
- 9/6/2021: 7:30 am - 4:30 pm
- 11/24/2021: 7:30 am - 4:30 pm
- 11/25/2021: Closed
- 12/24/2021: 7:45 am - 4:30 pm
- 12/25/2021: Closed
- 12/31/2021: 7:30 am - 4:30 pm
- 1/1/2022: Closed
One-Way and In-Town Local Rentals in Highland Park, IL 60035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
You are very professional. Keep up the good work. Thank YouLouis S.
I was very impressed at how easy it was to rent the truck and handle our move. Very knowledgeable personnel helped us to get familiar with the vehicleBARBARA V.
Operator had issues finishing checkout. Mileage on contract differed from mileage in truck. They gave us less furniture blankets then we were supposed to have and called us after they didn't get back enough. Thankfully, they checked the video to verify we were right.Dave N.
The online check-in process was incredibly time consuming, took >20 mins from start to finish and I didn't realize I had to go inside anyways (would've just gone in from the beginning)Daniel G.
The staff was awesome. I would absolutely rent from this location again. The uhaul app/self check in didn't work for us and it was pretty frustrating.Ronald P.
Overall far surpassed all of my expectations. The vehicle was clean, easy to operate, and drove very well. Pickup at the counter was a breeze, as was the return process. My only recommendation is to clean off ice from windows and windshield before rental pickup time.Gary S.
Our contact at Craftwood, Chase, explained everything clearly and was very helpful with questions. We would recommend renting a Uhaul truck from Craftwood again.Ann D.
Hi, I am so happy ðŸ˜ŠAREZO S.
Overcharged for gas. Drove 17 miles but had to pay forn4 gallons of gasJoshua K.
I will never use this location ever again for a uhaul rental nor would I ever recommend it to anyone. They over charged me for the miles driven (I drove 37 miles and they charged me for 137). They indicated that they would refund me for the error and credit the amount back to my card but my credit card statement indicates that I was still charged for the incorrect amountpeter S.
Truck in a terrible shape. Got charged $36 dollar for gas, I drove only 4 miles.Benjamin L.
I was very satisfied with the service I received at this location. I was very unsatisfied that U-Haul did not call 24 hours in advance to confirm my reservation. I was also unsatisfied that U-Haul only had me reserving a truck for two hours instead of the six hours I requested and confirmed on my online reservation. The man working the counter, Chase, was able to text the customer following me to direct them to another location since the truck was not going to be available at the specified time. U-Haul was incredibly disorganized in that way and made it inconvenient for the person following our rental.Allison M.
Everything about this: people,truck and service was great.DOUGLAS M.
best folks to deal with and truck was spotless.TOM L.
The help was excellent and I had no issues at all. Great serviceJeffrey K.
There were trash in the vehicle that I had to clean out. There was an empty soda can in the front and a dirty towel in the back, and broken bits of plastic. Other than that, going through the drop off process via our phones was a little challenging as well. You couldn't take pictures to upload - you had to change permissions on your internet browser to allow the camera to be used and there were no troubleshooting options or alternative. The staff at this location was super friendly and courteous. They answered all of our questions, explained the entire process so clearly and made the entire exchange so pleasant. Absolutely wonderful and I will be recommending this place for our future needs.KELLI M.
Improve your online check-in process within the app. It was a bad experience and I ultimately decided to go into the store to work it out with a human.DREW N.
Truck was beat up & check oil engine light was on so this truck needed maintenance. Loved the cargo space for our needs but not impressed with condition of vehicleAnna S.
I lost nearly 45 minutes when the APP wouldn't work. I had to go inside and re-register everything. I also couldn't log the car back via the app and had to spend more time getting my reciept.RYAN M.
Don't make the customer have to answer the same questions that were answered online at the time of pick-up.Jeff G.
There's something wrong with the odometer..... I only drove like 20 - 22 miles and it said i drove more and then also customer service was horribleGIANPIERO S.
When i picked up the van there were soiled paper and bandages with blood on the floor. There was also a canon printer in the back. I left the printer there and cleaned the front.Demetrio M.
Backup Camera only worked a few timesJeffrey S.