System
EDWIN M
Customer Reviews for Craftwood Lumber and Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was great.
Kevin DUhaul had an issue with the driver's side mirror. It would not stay in place. It was hazardous to drive.
Samuel TEasy process with clear explanations.
Julie SBobby at the desk was awesome - very nice & informative. Quickly processed my reservation/rental. Always excellent service here at Craftwood!
Joy OCan't think of anything to add. This worked out very well for helping my son move apartments at the end of the month.
Jeremy GExcellent service. I highly recommend this location. Very professional and helpful.
MARK GVery convenient and friendly.
JORGE SThe new truck was great! Much more streamlined to operate and the technology was much easier to use.
Mitchel TQR code doesn't work in the app for check in so had to do it manually
Matthew WCraftwood Lumber, as always, is easy and enjoyable to deal with.
William GReally good
Teri SGreat
Teri SThis was the easiest and smoothest rental experience I have ever had!
Milton GThe app is terrible. It wouldn’t save pictures.
Jonathan GThe location is fine. Corporate U-Haul is a blood sucking thief who charged $13 for 3 gallons of gas after I tried to refill it but could not because auto shut off at gas stations wouldn’t let it get filled up that high. They steal money.
ERIN KGuys at Craftwood were awesome!
GERARD MGreat staff Great Equipment
KEVIN CKeep up the good service.
ARNOLD SGreat customer service by local staff.
Michael JIssues with computer system beyond location control. Switched to back-up POS system to move customers through process.
MICHAEL RGreat Job!
KEVIN CProfessional and courteous staff. Efficient process in and return.
MICHAEL KNothing Rental went fast painless Craftwood staff friendly and professional
JOHN CNothing. It is a well oiled machine.
WILLIAM PGreat place, with great service and very convenient highly recommend
TERGEL BThe parking lot is pretty dark when you return it at night. Also, a yellow warning light came on and off while I was driving. I have a photo. It looks like a truck in a crash with an exclamation point.
SARAH RHelpful staff, great service 👍 5 stars!
EDMOND LI dealt with Kevin at this location. He was wonderful!! He was knowledgeable, friendly and very helpful!! I would recommend this location in a heartbeat.
Mary DGreat service as always!!!
MICHAEL KNothing. Agent was very, very helpful and polite.
EDWARD KExcelente atención
GONZALO CNo complaints
JUDE EPerson at the counter was very rude and unprofessional. Van smells bad inside, no windshield fluid,engine runs rough. Luckily I was moving stuff locally. On top of that they charge me 25$ cleaning fee.
MARCIN SBest decsion I made. They were so helpful and nice. I would recommend them
BONNIE BRenting and picking up van was seamless process.
Pablo AGood experience picking up from Craftwood. Will rent there again
BRIAN NCustomer service was fabulous. Easy check in and check out. I booked last minute on a busy moving weekend and luckily there was a truck available. Would highly recommend this location
Jessica Sit's not clear in the web experience that you actually have to go inside... so you have to pick up during business hrs
Jeff BThe people at the front desk have been really helpful and they answered all of my questions. The pick up was quick
Marta ZGreat customer service and friendly staff. Excellent people!
KENNETH HI only found confusion with receiving texts trying to upsell trucks and trailers for no extra cost. Although a great concept, Customers shouldn’t become part of the logistics of where they want trucks needed. I paid $400 to use a truck for 1 day. I think I did my part. I wasn’t able to help the U-Haul store owner up north because I had received so many texts I’d already received (not on his behalf). I was confused his request for us to drop off the truck at his store location. It started to feel like spam (again, not on his behalf). He was very nice and helpful, but I have no idea who he was and why I was changing the drop off over a text. I still didn’t get it over the phone. He understood, but I still didn’t. I wanted to help, but I didn’t want to go against my contract. If I would have known all the changes that could have been requested I would have been prepared. Thanks again Andy. I really wish I felt more comfortable changing it. This is the first I had ever rented a truck.
Isaac AGreat employees! Great work ethic, professionalism and customer service!
LAURENCE FQuick and friendly service
Colleen HOnly one concern was that gas tank was empty. I have to fill it in myself. That was very unprofessional.
TERGEL BTm4588R. Couldn’t figure out why while on highway the wind was so loud on the drivers door, thought the door wasn’t closed or the window wasn’t closed all the way. I looked and you can see the top of the door was bent and dings along the gasket. It’s an older beat up truck, runs great but I’ll be real careful next time I rent.
MITCHELL Rgreat service
MICHAEL K