The truck was dirty within the interior. I tried to mark it as needing cleaning when I returned it - not because I dirtied it, I moved about 15 minutes from my rental to my new house and didn't do anything but drive between the locations so I didn't make a mess of it but uhaul was gonna charge me 25 bucks to clean it. The approval process to pick it up also took a shockingly long time. I got there at 8 which was my reservation time, but after going through the process I didn't leave with the truck until 8:50. Instead of prolonging my reservation time, they counted this whole process into my reservation time so instead of getting to use the uhaul for 8 hours I basically got to use it for 7. 30 minutes of this was waiting in a queue to be "approved". I feel like a lot of this process could have been done when I initially rented the uhaul.
Tracee M
West Coast Self Storage Hillsboro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hillsboro, OR 97123
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The computer was slow and i needed to have the invoice printed out. Especially when trying to figure out the extra 3.96 charge that you mysteriously charged me extra for!
Darlene FThe lock was very hard to remove and put back on. Needs to be lubricated.
Brian BNot an issue with the location - the issue is with U-Haul. Once again (this has happened before) there were issues with my order and missing equipment. This caused additional details and problems on moving day, which just can’t happen. Two horrible experiences in a row = I will never ever use U-Haul again.
Charles KThe store owner was not very helpful. She didn't have furniture pads and I only found that out when I got there. I had to do everything myself as if it was a mobile check-in even though she was there. She couldn't be arsed to get off her ass and come outside the building. I would go to a different location just so that I can get better customer service
Sarat T