When picking up vehicle was unable to check in via the uhaul app due to the pick up location only allowing remote check-ins; was transferred by customer service to the regional manager to complete check in, was given code to lock box, however due to not being able to use app to check in was not given the opportunity to upload photos to verify initial odometer reading, which did not match reading as stated in contract. Therefore, upon returning rental the mileage I was charged was more than what I actually drove by 71 miles! I made sure to track my mileage via my timeline in google maps to verify, and sure enough I drove 158 miles, but was charged for 229 miles, and had no way to prove it because of the faulty check in process not allowing me to check in via the app at that pick up location. I hope that this is something that can be corrected to ensure that future customers aren't being overcharged due to not having any way to verify mileage or vehicle condition at onset of rental. I understand that there is no one on site to assist with check in but there has to be a better way to manage the process.
derek p
Hawaii Collision Center
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Hilo, HI 96720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It was awesome just had issues with gettin
Lillian LDoors on side of van didnt work. But it was made up for but the folks who rented it to me.
Jack CI was charged milage when I rented for the month supposed to get free miles
Thomas G1. renting a vehicle with share 24/7 is too time intensive. If I do rent in the future, I'd rent from a business that has a live agent. 2. there are some glitches when intersecting with the online site and/or app. If you request a vehicle of a certain size and its unavailable at that location, it directs you to the next closest location instead of informing you its unavailable. Period. Instead, I go through the entire remting process and finally pay only to find out I rented a vehicle 100 miles away?! Then I had to go back in, cancel and go through the process to rent a smalle vehicle. 3. I spent 1.5 hours at the unmanned rental space trying to rent a vehicle. I finally contacted a customer service rep who walked me through the process, 4. The lock boxes to retrieve key was across the street, down the block a bit. There should be better signage or directions where lock boxes are located. 5. The locks used to lock key boxes are the round locks. Hard to see numbers/letters of combination cause the boxes are mounted too high on the wall?! 6. The truck box was dirty. I had to sweep it out before using it. 7. Change the drop off process to video. I take 6-7 pictures then it won't allow me to promt through? So I have to take another 6-7 phots to close the process. Change it to video. A person can walk around vehicle.. film inside, outside, etc.. done! One file, one time. 8.
David C