When I received the truck it had a half tank of gas in it I got charged $20 and brought it back with three quarters of a tankJohnny V.
StaxUP Storage of Homeland
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Homeland, CA 92548
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- 4.0 Average Customer Rating
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The rental was dirty and didn't look like it was washed for awhile. The inside was never wiped down, there was a few pieces of trash and dusty. I did not like that especially during Covid.TERRI B.
First the night before I was told my 15 ft truck unavaiable and available was a 20 ft truck at this other location. Then I was overcharged approx. $200 asI was charged for the extra for the 20 ft truck even though I reserved the 15 ft - then the truck was turned in same day 8/27 at 9 pm - we are sure the security cameras will show this - but Hector Ramos didn't check in the truck until 11:45 on 8/28 - charging me double 2 days. We took photos of dashboard of mileage and gas gauge as well when picking up and droping off making sure we refilled EXACTLY the same as when picking up ... regardless Hector Ramos charge me for 11 gals of gas at $75 and a $30 fuels charge. Needless to say Mr. Ramos ripped me off, over charged me $200 and was dishonest in the transaction taking advantage of us doing the night drop as we were instructed to do. I am contesting the $340 that I was wrongly charged!!!!!! Jacki RigneyJacquelynn R.
After my recent rental experience, at this location, I contacted the regional office and filed a complaint. I am waiting to hear back from customer service to resolve my issue.Jennifer T.
Car had check engine light on and cabin was not cleanedRyan B.