When I returned the truck, at 6p nobody in the office or customer service anymore. I was not informed that returning the truck is using the app. It was on time there was a guy returned also the rented equipment they had so he helped me, went to the App store then download the uhaul app. I can't follow at first but the app guide me to do the returned, I saw a person came out from the office entrance and asked help but she said she don't know because just an storage worker, again I went back to the app until I did it right, the worker you have said if I can't follow the return procedure on app I will just drop the key on the drop off box but I will be charge with another 1 day ($20). Good that it went thru and I get the rental receipt... my concerned is how about a person renting is not really good on AI or advancement in technology!
Edward S
Ohana Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Honolulu, HI 96819
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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You should make sure all the trucks have gas in them. I was assigned a truck that was just about completely empty.
Andrew JNoah was awesome. Great front end customer service. Thanks!
Christopher MNoah answered all my questions yesterday with the utmost respect and very very knowledgeable.. Jenny was there to help me close my transaction. and she too was very respectful. And both of them showed a lot of Aloha spirit and treats you like ohana
Darnel WVan had roaches which ended up being in my equipment and personal effects
Aaron O