I reserved a truck at a different location online. When I went to pick it up, they informed me they didn’t have the truck. So I was sent to this location. That was very time consuming and a hassle. When I got the truck, the gas was supposed to be half full according to the contract, but it was actually at about 3/8. So I was essentially charged for gas that I didn’t use upon returning it with a half full tank. Then they charged me a $25 cleaning fee because of some light, loose dirt that came up from the nooks and crannies (after I swept) on the drive back to the location. It was minimal, and honestly there probably should have been some leniency due to the fact that it rained all morning. He showed me the picture, and it was a very small amount …it would have taken literally one sweep of the broom. A $25 charge for that is absolutely criminal. It went beyond poor customer service…it felt more so like this was an easy way they figured out to gouge customers. I’ve got a big move next month. As a result of this, I will not be using U-Haul.
Bruce J
Arkansas Mattress And More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs, AR 71913
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Love renting from this store. Very friendly and helpful. They always go the extra mile in making the renting experience a great one!
Carol BWas charged double then quoted. Even returned equipment early with extra gas. Was informed of one price per mileage then charged another.
Raynn PRental was not ready when we arrived, despite having a reservation the day before. The right rear tire was low according to the gauge as soon as we got in the uhaul. The owner pulled it around to us immediately prior so he would have seen the light and ignored it. It stated in our paper work that the gas gauge was at 1/4 of a tank despite it being at 1/8 of a tank. We were also supposed to return it at 1/4 of a tank which we did. Getting gas directly across the road from the location so that the gas gauge would be the same at the gas station as at the drop off location. Despite filling it to 1/4 of a tank I was charged a $30 fuel service fee and an $8 fuel charge. The owner most certainly lied about there not being as much gas in the u haul as there was. Hard to believe I am the only customer this has happened to and he has not been held accountable. Very poor experience.
Jacob NYall are great!
REGINA W