10 stars!!
Mark H
Arkansas Mattress And More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs, AR 71913
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was great!! He listened to what I needed, and recommended the 5 x 9 trailer, which worked perfectly well!!
Steven BThe reservation call center is not very efficient nor proficient. They sent me to the wrong location that wasn’t open yet after telling 9am was the pick up time. Upon callback to let them know there was no trailer they said I was in the wrong location. I have confirmation email sending me to wrong location. Customer service was like “oh well” and sent me to another spot. I didn’t pay for a run around, but I got it from U-haul. The absolute most disorganized place I’ve dealt with recently. I’m happy to say that the gentleman at the pick up location was a true professional and it was obvious he isn’t a U-haul employee because he knew how to take care of business. Very dissatisfied with U-Haul, very impressed with the Arkansas mattress and more employee. U-haul should contact them and get a lesson in customer service.
JAMES NI reserved a truck at a different location online. When I went to pick it up, they informed me they didn’t have the truck. So I was sent to this location. That was very time consuming and a hassle. When I got the truck, the gas was supposed to be half full according to the contract, but it was actually at about 3/8. So I was essentially charged for gas that I didn’t use upon returning it with a half full tank. Then they charged me a $25 cleaning fee because of some light, loose dirt that came up from the nooks and crannies (after I swept) on the drive back to the location. It was minimal, and honestly there probably should have been some leniency due to the fact that it rained all morning. He showed me the picture, and it was a very small amount …it would have taken literally one sweep of the broom. A $25 charge for that is absolutely criminal. It went beyond poor customer service…it felt more so like this was an easy way they figured out to gouge customers. I’ve got a big move next month. As a result of this, I will not be using U-Haul.
Bruce JLove renting from this store. Very friendly and helpful. They always go the extra mile in making the renting experience a great one!
Carol B