During my recent trailer rental for a move from Houston, TX, to Miami, FL, your employee installed the trailer incorrectly, putting my life and the safety of others at serious risk. The vehicle swayed dangerously throughout the trip, especially when braking, forcing me to drive in constant fear for 35 hours instead of the normal 18. I could not fix the problem on the road as the trailer was fully loaded, and I had no technical means to correct the employee’s mistake. In addition, before the installation, I visited three U-Haul locations. At the first, I was sold the wrong accessory “just to make a sale,” and at the second, I was told it would not work properly—resulting in wasted money and further negligence. We cannot wait for a tragedy before taking action. Fortunately, no accident occurred this time, but the outcome could have been catastrophic for me and others on the road.
Rene M
Studemont Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They revised my reservation, and took all of my equipment needed to move. I had to go to U-Haul to rent things. Had I’d known that the equipment was no longer on my reservation, I would’ve book it somewhere else. That’s not professional. If you see that I booked a truck and I needed equipment, if you didn’t have equipment, you need to let that person know so they could make arrangements. That delay in the process yesterday after I got the news that I didn’t have equipment caused me to have to rent from U-Haul and it took time away from me moving. Don’t go to this store. And U-Haul please alert the customer before you make them pay for something.
Alexander mStaff was helpful, courteous and knowledgable. Perhaps a bigger parking lot? Other than that, fast service.
ROBERTO GLocation is very convenient. Many units available. Back of the unit was not clean and had debris that cause damage to items to be transported. Staff on the pickup process was courteous and helpful. No one was available for the return process.
Alex PStaff is excellent
JEFFREY H