I picked up a U-Haul truck that was clearly malfunctioning it struggled to drive properly above 25 mph. I returned it shortly after pickup because it was unsafe to use, yet I was still charged. I’m very disappointed that I was given a faulty vehicle and billed for something I couldn’t even use.
SHANILLE C
Raw Financial
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77011
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly and outgoing
TRACEY HThis is the best U Haul experience I've ever had. I'm 71 years old and the people working there were the best. Even the office area was very clean.. Very professional and respectful and checked out the trailer completely and did their job in good time.. I will tell all my friends and family where to rent U Haul Anne Waters 5 stars to this location
ANNE WContinue to do what is currently done: Greeted me and make me feel welcome. Responded in a way appropriate to the my personality and lifestyle. Used my name as a repeat customer Asked open questions to find out my overall needs. Really listened and reflected back to a summary of my needs. Appeared genuinely interested in me well as my situation. Picked up seamlessly from a previous team members conversation with me. Demonstrated empathy when i shared a difficult or poor experience. Went out of their way to find the best solution for the me.
James RThey were very quick and helpful, I had a walk in but they took care of me as if it was a reservation, will be coming back here again
VON C