Luna was extremely helpful. She walked me through the entire process. I’ll be moving my family down to Texas and will be returning to this location for all my moving needs. Thanks again, Luna!
JAMES R
Raw Financial
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77011
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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When I arrived to pick up the 15' truck I reserved online, the representative I spoke to forced me to sign the paperwork stating the fuel level before I was able to inspect the truck. The large problem came when it was time to refill the truck before dropping it back off, that same day. From receipts, and pictures, I can show that the truck was only driven around 65 miles, and that the tank was originally at 3/5 full. When filling up the gas tank, which after the drive was around 2/5 full, the gauge got “stuck” at ½ full. Then it stayed there, no matter what I did. Until the pump outside eventually clicked, letting me know it was full, and the gauge inside “magically” shot up to full. When I attempted to speak to the representative I spoke to earlier, she took a phone call in front of me and waved me off, being incredibly rude. She had another representative take me instead, who made light of my issue with the words of “Oh, well we'll make a note of that in the file”. She was also incredibly nervous as I took pictures of the condition of the truck upon return, insisting that I didn't need to. She also asked me the question “You've rented a U-Haul before, haven't you?” Make of that information what you will, but I will never be coming back to this location, and I will be making sure I let everyone in the area know about it as well. The fact that something is that wrong with one of the fleet vehicles should be taken seriously. The fact that the representatives had no interest in providing basic customer service, let alone fixing a problem as egregious as this one, should be taken even more seriously.
CHADWICK JI rented from a particular location and at the last minute I was relocated to a further location which caused me more money and time. It was a very inconvenient experience.
Jason R5 star customer service - hands down! I was greeted upon entry by Jennifer and it was a very busy office, I had my rental within minutes and was on my way. A+++ service and all ... highly recommend!!! Looking forward to my next rental!
JAMES RA recent U-Haul truck rental experience at Raw Financial on Harrisburg Blvd was excellent, deserving of a 5-star rating. This review highlights great service. by Alex and Heather, a smooth process, and a spacious, well-equipped vehicle. Key highlights of the experience: Spacious truck: The 20-foot truck had ample room for a weekly donation pickup, providing plenty of space for items. Helpful features: The built-in ramp and the "Mom's Attic" feature made the packing process significantly easier. Friendly and efficient staff: The team at Raw Financial was hands-on and welcoming. The pickup and drop-off process was smooth and hassle-free. Repeat customer satisfaction: The consistently positive experience of a repeat renter is a strong indicator of reliable service. Why it earned 5 stars: For a routine, weekly rental, the experience was consistently positive. The combination of a perfectly sized vehicle, useful features, and excellent customer service made the entire process easy and efficient. For anyone needing a reliable truck rental for a large hauling job in the Midtown area, this location comes highly recommended.
JAMES R