I reserved and confirmed my rental at a location closer to home online. I opted for the mobile pickup using the app. I also declined any extra services including all insurance since my insurance would cover me. On the morning of pickup I was notified that there was change of pick up from my original request and needed to come to this location for the pick up which was further from my home. I was just grateful to have a truck. When I got to this location everyone was nice and although I had chosen a mobile pick up, I ended up having to go inside and complete the process in person. I didn’t notice until I was dropping off the truck that I had an extra charge of “save movers”. I had declined everything online. I returned the truck earlier than expected and when I asked the gentleman about the charge, he asked if the lady that helped me that morning had asked if I wanted it, which she did not. Then he said that I should’ve checked the charges before I left the property with the truck. He’s right. I should’ve since this was not the first time I rented a U-Haul at this location and the same thing happen the time before. Beware of any added charges they impose without your knowledge. Lesson learned. Never again.
Juan G
Raw Financial
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77011
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Customer Reviews
- 4.5 Average Customer Rating
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To whom it may concern. My experience with individual at this location was fine when I was checking out to get my rental. However, after a couple days with this particular truck, the truck started with no headlights and front end shakes when applying the brakes. I had to drive this with no regular headlights, just hi beams. Your maintenance to be more observant when service the vehicle's before renting them.
TROY SThanks for your help accommodating me when the equipment was not available.
RICARDO MI picked up a U-Haul truck that was clearly malfunctioning it struggled to drive properly above 25 mph. I returned it shortly after pickup because it was unsafe to use, yet I was still charged. I’m very disappointed that I was given a faulty vehicle and billed for something I couldn’t even use.
SHANILLE CVery friendly and outgoing
TRACEY H