The rental location staff did not assist us in picking up or checking out the Uhaul. She claimed we were at the wrong location. Once we showed her we were at the correct location, she then told us that we needed to check in on the app and she could not help us further because they did not train her on how to process Uhaul reservations. We ended up having to call the customer service number. The customer service agent said that we should be able to be helped inside the location but again, we were told to use the Uhaul app. The app wasn't very user friendly and kept stalling. Overall, we ended up finally being able to pick up our truck an hour past our pick up time. Once inside the truck, the vehicle was super dirty (left behind food, tobacco dip, wipes/tissues, etc.) and it was evident that cleaning measures were not taken. This was especially concerning given that COVID 19 is rampant among the country. Overall, this was a very unpleasant Uhaul experience and I will probably consider getting movers the next time I move.
Trailer Rental & Towing in Houston, TX at Uvalde Truck Rental
Moving to or from Houston, TX? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Houston, TX 77015 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Houston, TX
Cargo trailers in Houston, TX are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Uvalde Truck Rental!
Utility trailers are perfect for towing large or oversize cargo in Houston, TX 77015. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Uvalde Truck Rental provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Houston, TX and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Houston, TX online today!
Trailer and Towing Supplies
It seems to me that my card was charged twice for the same amount. I am curious to see how long it is going to take to resolve this issue.
The employee was 20 minutes late to work which made me late to my appointment and I end up making a blank trip. I wanted money for nothing. She was no help in checking in or out the truck. Worst customer service EVER!
Was overcharged for 2 days! We only had rental for 5 hours and they charged us for 3 days after turning in keys to location which was OPEN! Took them a week to refund us for their mistake!!!! Walked in to rent and they refused service and made us rent online. Then after doing online reservation we spent over 30 minutes to just get keys!!!!
The location was hard to find. We drove around for over an hour to find the truck. The 24/7 app is a waste of time. I spent more time in the phone and sending a dozen pictures to verify who I was. Next time will definitely deal with an actual U-Haul location
The clerk could have helped me better set up my drop off location.
They don't have any other equipment there for example a ball joint. The girl at the front desk didn't know how to attach the trailer to the truck and never left her seat to try to figure it out. I had to pull up a you tube video on how to attached the trailer. She also failed to mention that they are closed on Sunday when I asked her if I could drop off the trailer on Sunday.
it's not a real uhaul place the trucks are in the back I thought and that was not explained, and I'm pretty's sure that location duplicated my card and made fake charges...won't be recommending that location to no one!
to much money
Your service is Awesome..
The 6x12 van trailer is heavy to hook up on your own. I didn't realize I would have to hook it up by myself. My wife came with me to help lift it off the ball when I returned it. We are retired and will not be doing that again. We could have been hurt.
Always take pictures of the gauges and the usage of the vehicle. I was over charged on the fuel and they dont want to refund it. Even though we established It was left with more gas.
Both representatives helped make the check in and check out process very efficient. I was greeted with a welcoming hello and any questions I had were answered with great knowledge.
stick with a corporate uhaul
Should Fix the a/c if the truck
Trailer had 2 swastikas drawn on it. I was pulled over once for it but not ticketed and was also asked to park in the rear of the hotel because of it. Please try and keep your trailers clean inside and out.
I received the truck dirty and we actually swept the truck out and was told we didn't and also on the contract it showed the truck to be almost full so I returned it at almost full and they said we received the truck on full but we DID NOT and they charged my card and I am working on getting money back
The location we went to was the ONLY one in the whole city of Houston, TX that had the size trailer we were needing. When we hooked up the trailer and connected the lights to the adaptor and the adaptor and other fuses from my vehicle shorted out. We realized that the wires from the trailer had been run over and were all touching. The trailer lights were replaced, but not even an apology was offered for the damages sone to my vehicle. We had to drive without lights on our vehicle and trailer to an auto parts store. I'm extremely disappointed in the customer service we received
James was not in the office to help nor was his receptionist able to reach him. The receptionist could not do the return process and I had to wait for James to return and when he did return he became tied up with customers so I had to wait over 30 minutes for help taking the trailer off of my truck and my help came from other customers returning their trailer.
When I ordered online I indicated I would need to be able to leave the truck in Galveston. When we got the truck we were told we would have to return the truck to the pickup location. Had someone called in advance I would have been able to make better arrangements and not be scrambling at the last minute. No one called to confirm like the email said.
Nothing. great job as always
Business was closed at 4PM on a Friday (the time of my confirmed, early checked-in appointment). I had to injure myself hooking up an abandoned trailer and had no pads or dolly as arranged. TERRIBLE EXPERIENCE.
The guy in the office was less than interested enthusiast about working. The truck was nasty and smelled extremely bad. The display indicated that an oil change was required. It is obvious that the records are not keep because the odometer reading was wrong and he hand wrote it on my paper work and when I got my bill it was not the reading he hand wrote down. Nota good experience.