The worker was phenomenal. Very kind and helpful. Made the experience smooth and easy. However, Uhaul overall is awful to use. My location got switched twice even after I confirmed a location. Also, Uhaul allows you to rent all these moving equipment, yet the pick up facility might not have those items available, so then why does Uhaul bother offering them? It is frustrating when you make your moving plans based on the rented equipment, but then you do not end up receiving the equipment. I do not blame the facility or workers, I blame Uhaul for this.
Madison S
Westbrook Investments
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77021
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Only thing I would like the company to improve on is not renting out the Dolly's
Keshira WHorrible we went to another location to find out the truck was not available the guy at that location told us just to go to another location and pick up the truck and that location did not have the truck. Finally we found the truck at this location after having such a hard time.
hailey sMake sure that the customer has the equipment that they paid for. As well as place them at a location where the UHaul trucks are not blocking each other as well as making last minute changing and affecting their time for renting their vehicle, would not recommend to anyone. I went through hell and back just for a truck.
Amarion JPerson was rushing me during the process and threatened to force my move in back if I did not show up on his timing.
Maia H