The pick up location was 40 minutes from home. We were given the run around when making the reservation to pick up the trailer. First there was not a trailer in stock, then there was, then there wasn’t, then there was. Went to pick it up with our pick up truck with a hitch and employee notified us that we needed the U-Haul truck to take the trailer. So had to drive 40 minutes home To get the truck and drive 40 minutes back to hook up the trailer and drive 40 minutes back home again. She should have told us this on the phone when we made the reservation. This delay caused a ripple of delays with our move and caused us financial issues as well because we now had to stay in a hotel due to the later time departure.
CHRISTOPHER D
Hudson Rentals And Garden Design
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hudson, NY 12534
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- 4.0 Average Customer Rating
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need new straps for car transport trailer
STEVEN WI have used U-Haul vehicles with satisfaction several times this year. However, not this time. I arrived at this drop off location just prior to their opening time of 9:00AM. There was nobody there. I waited until 9:08AM and nobody was there to open so I could hand over the keys. I had to get to work, so I left the keys in the drop box. As we were driving off the premises a vehicle drove in and we waited to see if it was someone going to open the facility. They got out of the vehicle with a child and opened the door. We watched this from our car at the facility exit. Later that day I got a bill for using the drop box. If they cannot be bothered to open on time, why should I have to pay $20? I know a $20 fee for using the drop box is on the contract but they were not open. Anyway, I had to get to work and I no longer had a key to go back and hand over. The $20 bill I received also said that I dropped the keys into the drop box at 8:35AM. I was not even there to drop off the keys at that time and was still at home. Whoever generated this bill was knowingly ripping me off and covering their behind for not being at work on time. Shame on you Hudson Rentals and Garden Design and on U-Haul for using these unhappy folk.
Barry FNo problem with personnel per se. Location is closed on Tuesday and Wednesday so I couldn't interact with anyone.
BENJAMIN WI did not see the final bill. Could you please send it to me so I can be reimbursed from my job. Thank you very much!
P D