I got to this location 15 minutes before my scheduled pick up. I was told that the guy who handles that is out taking a customer from the Garage to their home and would be back soon. After 35 minutes the guy came back and after writing everything up, he told me to pull my vehicle up to the only trailer in the lot and someone will be out soon. I did that and waited another 10 minutes for someone finally came out to hook up the trailer. It was good. It took him 10 minutes to get there but it worked out since I had to knock off a lot of snow and ice that were covering.almost all of the trailer. The trailer decals were ripped to shreds.They knew I was scheduled with at least a one day notice so you would think they would have pulled the trailer out of the snow and removed the snow and ice before I got there The guy put on the hitch, told me I was all set to go. I’ve rented enclosed trailers on several occasions from the Crystal Lake location and in the lake in the hill location and they always check to make sure all lights are. properly working on the unit including brakes and turn signals and the units are always clean on the outside and look like a reliable trailer. This place did none of that like no walk around noting any damages I hope in the future I would only be sent to regular U-Haul locations where U-Haul employees are located.
STEVEN P
MB Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntley, IL 60142
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There now own office Uhaul...business auto shop That's why no goos support Uhaul customer
Howard KThe rental was for 2 days and I only needed it for 4 hours so I picked up the 15' truck at 11am and returned it at 3 on the 26th. I was to return it on the 28th. I noticed a voicemail on the 30th that had been sent on the 26th. So I called the phone number that was left to confirm the return. The Uhaul rep told me that the truck was not checked in and that he would call them. I told the rep that I only had it 4 hours and on the return the individual told me he would leave if for the person who handled UHauls. Disappointed that they didn't complete that return processing on either the 26th or 27th.
RONALD VDropped off at night, no one was there. The instructions said to lock up any equipment, the only way I could was to put the 2 wheel dolly in the cab of the truck. Followed all the steps and received a call saying that they couldn’t find the keys that I left in the key drop box.
DAVID NAgent was fast in getting me to the rental and on my way.
WILLIAM R