The truck we rented, had lots of debris on the driver side as well as rental slips still in the visor from the last two people that rented it. The cargo area had lots of sand and Pine-needles miscellaneous debris from previous users in it, so it does not look like it was cleaned by the previous person that rented it or by anybody at this location. The truck, also had a lot of difficulty going into reverse. There was nobody at the rental facility at 5:30 when we returned it to be able to tell them of this issue. I do feel this is a safety issue that needs to be addressed ASAP before it gets rented again. We have not had this type of service level from any other U-Haul rental.
Karan S
MB Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntley, IL 60142
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Customer Reviews
- 4.0 Average Customer Rating
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Cab was not clean. Looks like previous renter spilled something white on the drivers side. Check in was tedious.
Michael CNothing
ROSARIO DMake check easier it too a long time to many pictures and confusing
Gina HVery friendly staff. Equipment was in good shape. Overall a very good experience. Will rent from this location again.
Brian H