I did the online order but had to go inside to pick up my truck because my phone was acting up. My issue was the gas gauge read 1/2 and my paper work said 5/8ths. I tried to take a pic and send my picture along with my finding but I could not download it. I told the rental guy when I returned it at 1/2 full. He told me that was okay. And I got the receipt emailed to me the next day and there's a $22 charge for gas. What a fâ€¦. Ing scam. This happened to me last year but I was next to a gas station and added fuel to the amount needed. Next time I'll bring a gas canRandy V.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Huntley, IL 60142
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- 4.0 Average Customer Rating
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It was a relatively easy drop-off, but as this was at a repair garage that works with U-Haul, the staff was limited, and the person who handles the rentals and drop-offs wasn't in yet when I returned the vehicle. The people that were there were friendly.Dayle D.
First the location told us we could do mobile pickup outside of normal house because we needed the uhaul at 7:30. When in went to check in our pick up, it told me the location had changed it to in person pick-up and we had to wait till they opened at 8:30. Then at 8:30 the location manager was 20 minutes late and didn't even apologize. Will never be using that location again.Nicholas T.
I didn't go in or talk to anyone, so I can't speak to this particular location. Though it is very convenient having a UHAUL location so close to home.Bradley B.
It was excellent and very convenient. No real need for improvement.Fred J.