In all honesty this location is a no-name gas station in a sketchy part of town. The workers there were behind thick glass and there was an apparently homeless dude wandering about. That said, the guy was very helpful and showed me the process on his phone of doing the return "paperwork" and I could see that the receipt was sent to me via e-mail. I was a bit nervous about not getting a hard-copy receipt right then and there, but it was in my inbox when I got home. It also wasn't the easiest to back the trailer into the area where they wanted it. A lot could be done to improve this location and making it more inviting to the average person. I don't think I would have wanted to be there after dark.
ERIC R
Fuel City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, AL 35811
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Customer Reviews
- 2.5 Average Customer Rating
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Nobody appeared to have any knowledge of our account, and we waited several minutes before being told that we would be emailed a final receipt. Nobody came out to check the equipment we returned, etc. We were a little bit worried, but we did receive our receipt by email later the same day.
SHANE RThe employee at the gas station had no idea how the rental process was supposed to work. They looked at my rental confirmation email and said I was good to go then started calling and texting me over and over to send them pictures of the trailer and my drivers license.
Sam SSketchy area (bars on windows & glass partitions at register). Worker handling Uhaul equipment barely spoke English.
JOSEPH MOverall the quality of service was adequate, and the operator was friendly and helpful. The auto transporter was well maintained. However, the auto transporter had been parked under a tree/trees that produced a fine and complete coating of sticky sap all over the flat surfaces. Anywhere you touched it you got the sap on yourself. Sap in/on a show car, or any car is not good. I have used U-Haul equipment from five locations in Huntsville, and I would recommend the other three ahead of this location.
ARNOLD W