I ordered a utility dollie it was not on truck when picked up the furniture blankets that were on truck I didn’t order and were unused
Matthew B
Cube Smart HSV
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, AL 35803
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The non U-Haul employee was amazing and very helpful when we could not use the APP as required by U-haul. When making the reservation online, we requested a location convenient to us that we had had a wonderful experience prior to, for picking up our requested vehicle. The reservation was confirmed for our request via email. We then received an additional email indicating we had to pick up at a different location, would have a different vehicle, and had to complete everything through an APP, not in person as requested. We downloaded the APP as required to complete the transaction and noticed that tracking was on all the time even though we requested ‘only when using the APP’. When we went to pick up the vehicle, the APP was not working for several people who were at the location to pick up their vehicle. We completed our pick up with a real person and got going with our day. When we went to drop off our vehicle, the APP was still not working and was not even indicating we had had the vehicle for almost 6 hours. Again we finished our transaction in person, as originally requested. The APP experience was horrendous and will have me thing twice before we use U-Haul again.
Tamera BI reserved a 20 foot truck a week prior when I got there to pick it up they gave me a 15 foot and told me that they measure it from the front of the truck to the back. That’s why it’s a 20 footer I’ve rented a lot of U-Haul from U-Haul. They do not know what they’re talking about and they told me that it was full when I pulled out of the parking lot, I had 38 miles to empty went back to the store and they had to sign in the window saying they’d be back in an hour when I went back to sign was changed said they’d be back in an hour again in the same thing happen when I went to drop it off I went there three times to drop it off every time I went there the sign was changed. Be back in an hour and when I got to the store to pick it up, I had to call the one 800 number cause they said their systems were down instead of calling for me. They had me do the call poor service.
JOHN MYes I love this store and will be referring others in the future. Lily was the best she assisted me in my difficult.She a good employee
JANELLE GThe mobile pickup was confusing for a first timer, but the representative on the phone was fabulous. Talked me through the process and was very patient. Made sure everything was in order before ending the conversation.
Donald W