Rented with Uhaul a few times in the past without issue. This experience was the 1st time pick up was not smooth. I arrived at pick up time of 830am. I tried to use the uhaul app to pick up, but immediately was having issues. I would click "pick up" but app would appear to be loading, only to bring me back to main screen. This happened several times. I ended up closing app and reopening. I got to the point where you take a photo of yourself, but then app would not proceed to next sceen. At that time, I saw that the store was open, so I went inside to see if I could pick up with a person. Was told No, not till 9am. Went back outside and tried again. Was slightly confused cause it had my take another photo of myself, then said they could not verify my identity and needed more information. Completed that, by putting someone I know name and phone number. After sometime, I got clearance, I guess and was given the code for key lock box. Opened the box and there was No key. I went back inside and had to wait about 5 minutes to get an employee to ask about key. Then another few minutes for an employee to give me a the key. The whole process took over 30 minutes. When I've rented a truck about 2 months ago inThe state of Arizona, had no issues with the app or pick up. Side note employees at the time, seemed unfriendly cause they didnt know me. They were friendly with a few customers I saw them interact with while waiting. Their interaction seemed like they were regulars of that store / friends. I stated "no" to statement "clean and we'll maintained" due to a crack in the windshield. Luckily it wasn't an issue with visibility, but I would not call it well maintained. However the interior and back of truck was clean and did seem maintained. Based on my 1st time experience of renting a uhaul at this location, I would not recommend it to a friend. Being unfriendly and not easy to pick up truck. However, unfortunately, it the only location local to where I am or anyone in this town. To pick up a truck at another location, would be many more miles you have to pay for for a local move. Hard to say, if in the future, if I would pick up here again vs paying more to try my luck somewhere else. May have to look into penske or another truck rental company, even if a bit more.
Jeffrey N
Waters Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Independence, KS 67301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service
ISEIFE MThere were supposed to be rubber grommets on the safety chains but I had to use electrical tape to keep them in place.
LUKE SI had paid for a dolly. Did not gwt dolly
Leya MThe truck didn't drive well.
Phylis L