Overcharged me. Fixed it. And charged me AGAIN. Plus added insurance I did not select for. Hard to reach them. Been 2 weeks and had to file dispute with my bank.
KRISTINA B
Wagners
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46231
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Customer Reviews
- 4.0 Average Customer Rating
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Way too many hidden fees. What should have been $67-68 between the rental rate and mileage rate was $149.39 after all the charges that were not discussed during any of the conversations I had with the Uhaul reps.
Anthony AThis location, Wagner’s, was contacted by myself during the week to make sure they would be open Saturday morning to check out the Uhaul. I’m not a fan of the mobile check out. I arrived on time and business was closed. The app let me switch to mobile check out. I proceeded to get that done and upon opening back of truck, the two dolly’s I rented was not there. I could not wait since I had 9 people waiting for the truck to move. And I had to drive 8 miles additional to the nearest open Uhaul to rent the two dollies. The business did refund the dolly rental, however proceeded to charge me for 31 miles, 8 which was not expected. Also charged me 6 gallons of missing gas which with the 31 miles meant this truck only goes 5mpg. Sounds to me they got the dolly refund back with that.
Manuel GService Representative was very efficient and made transaction smooth and uneventful. Very grateful for his timeliness and professionalism.
ARNOLD JHidden fees. Negative Too pricey. For a small move. Only three big items.
alihah d