Trailer Rental & Towing in Indianapolis, IN at U-Haul Moving & Storage of Castleton
Moving to or from Indianapolis, IN? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Indianapolis IN 46250 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Indianapolis, IN
Cargo trailers in Indianapolis, IN are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Castleton!
Utility trailers are perfect for towing large or oversize cargo in Indianapolis IN 46250. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Castleton provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Indianapolis, IN and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Indianapolis, IN online today!
Trailer and Towing Supplies
jay h. on
Kimberly Wagner did a terrible job in the area of customer service. She was very cold and unwilling to help. My reservation was sent to the wrong location. I asked her if she could switch my reservation because I was in her location to pick up the truck. Her location is the one closest to my house and since I am charged by the mile I did not want to go to a farther location which would cost me more in mileage. I confirmed with her that the phone # I called to make the reservation was the branch I was at. She stated I must have talked to the customer service line and they put me at a different location. She said all she could do was send a request via the computer to the location that had my reservation and I would have to just wait until that location processed it. She didn't know how long but it was not going to be instant. I confirmed she did have a truck available. I asked if there were other options like canceling the one at the other branch and making me a new one at her location and she said no. She again said that I would have to wait and moved on to other work. I actually called myself (while I was waiting) and was able to have the customer service line switch the reservation over within seconds. I do not understand why Kimberly could not do that. Also, while I was waiting for Kimberly (a second time after getting the reservation sorted out myself) to process my vehicle she and 2 other co-workers got into a discussion (in front of myself and other customers) about how horrible the customer service line is and how they don't know what they are doing. She said they often make a lot of mistakes because they don't know what the branches have and do not have as far as equipment (the discussion was between Kimberly, another female employee and a male employee). Extremely unprofessional. What employees bash their own company in front of customers? The entire process was very time consuming and I received terrible customer service from Kimberly. She did not apologize for the reservation error nor did she attempt to help me or offer other options. A customer should not have to call the customer service line to get a reservation issue resolved while standing at the U-Haul branch. I would assume something simple like this could be resolved by an employee of the company instantly. Kimberly did not offer me a discount or even attempt to make the situation right. One of the worst customer experiences of my life.
Tamarah K. on
I was supposed to have quick pick up, it was anything but. Got there at 9:30, it took over 30 minutes.
JOE M. on
I arrived at the equipment return location and no one came. I unhooked the trailer. When I finished a large black guy came out and chewed me out for unhooking there and not waiting longer because he wanted me to unhook by the other trailers. Very slow service overall.
SCOTT H. on
Keep staying friendly & professional as you are and we'll keep coming back!
Rick J. on
Box truck wasn't swept out and cabin had drink spill stains on console.u
Neal S. on
Needs new wiper blades!
Paige D. on
The building was EXTREMELY HOT and I waited in line for 40 minutes. There were only 3 people in line ahead of me. The staff was extremely nice and helpful, but the wait was excessive!
MARGARET K. on
I've rented at this location before with no issues. However, this time the wait to pick up truck exceded 20 mins. Returning the truck produced a 10 minite wait.
darlene b. on
This was my first time using the U-Haul location in Castleton-Indianapolis. (In the past, I've gone to the U-Haul location near 52nd & Keystone). When I brought back the truck to the Castleton location, I did not know that the procedure for returning the truck was different that the other U-Haul location on Keystone. When I walked in to the Castleton location after returning the truck, I prepared to finalize the payment at the front counter with one of the workers, and get a receipt. However, I walked in and just got a few looks but no one said anything. Finally, a male staff person pointed outside the door and said, "he'll take care of you". I did not know what he meant, by "He'll take care of you". (For the other U-Hauls, I always walked inside and everyone was done inside). I continued to stand there and the worker at the counter left. No one said anything else. I stood there alone for a few minutes. Then a female staff walked to the counter and I told her, "I'm returning the truck"! She looked at the paperwork, then gave it back to me; then she walked outside and said something to a worker outdoors where I returned the truck; then she came back in, but still did not tell me anything and she also walked to the back area. I continued to stand there; then I noticed a worker outside getting in the truck and checking the mileage, etc. Then the worker drove the truck to the back of the building. I didn't know what to do next. Then, the female worker came back to the front counter and said, "Oh, he probably didn't know you were waiting inside and he probably sent your receipt to your email." Then she asked, "What was your name again?" I told her my name again, and she printed me a paper receipt and handed it to me. I immediately asked her, "How much was the total cost?" She looked at the paper and told me and walked to the back area again. **I guess I was not aware that they had a different procedure for customers when returning a truck. I did not know that I didn't need to come in. It was frustrating, and humiliating. I wish the inside workers would have given me some kind of guidance about their return procedure, instead of having me stand there not knowing what to do after I returned the truck.
Rachel W. on
The alternator wasn't working.The manager who closed out my check-in from the roadside assistance was not very empathetic about the three hours I had to spend trying to get them the truck.
Victoria F. on
Corporate needs to sincerely visit this office as a customer. I was not greeted, given a drop off receipt, and didn't even know the drop off process was over until the gentleman walked away. I waited a rather long time to check in my rental and two other customers were helped before me and several others that were already there waiting before I even arrived myself. I informed the gentleman that I couldn't pull my truck into the check out bay because it was blocked by other rentals. I was asked to back my rental up but told the man I couldn't because it was blocked at that point by other trucks waiting to check in as well. The truck was not inspected by the check in gentleman which made me nervous because the truck had a lot of damage when I originally picked it up and while the damage was labeled and I took pictures of the truck during my pick up, I wanted to ensure that it was documented as no new damage was done. This location is severely under staffed and very unorganized. The only words spoke to me by the check in gentleman was "is this your email?". The check in gentleman was not rude but was very very slow, was listening to music, and overall not helpful. I have used Uhaul many times and will continue but this location needs a lot of help. I would not recommend this location and was very disappointed with my experience.
DANIEL M. on
i really like working with Steve he is friendly and funny and always make my visit enjoyable at your location. Dan Majestic
NEIL K. on
The mileage counter online was not accurate. When our vehicle was turned in it cost double of what we planned on.
danica b. on
Everyone was very friendly, from the reservation all the way through check-in when I was finished.
debbie d. on
Nothing different. Doing a great job. Keep it up.
david m. on
I was extremely disappointed in reserving equipment ahead of time and go to pick it up and it not being avaiable. I had to go to a different location to pick it up. Had I known this was the case, I wouldnt have wasted 30 minutes in line, another 15 looking for it and making other arrangements. All along I thought I was calling the location directly only to learn it was a call center. Very disappointing.
Louis R. on
Nothing, customer service was super helpful. Ashley Magee made sure everything worked with the trailer and wouldn't stop trying until it did work.
James S. on
Still waiting for a credit to come through as I only used the truck for less half a day and UHaul only would setup a 2 day rental. Was told when I turned it in that that would be done automatically. Have been billed for the extra miles, but have received not credit yet
steven h. on
Angie was a BIG HELP, thank you!!
dan c. on
An efficient operation...thank you!
Jeff L. on
No recommendations. The self check in was great! Saved us a ton of time waiting in line. Will definitely use this option again. The truck was clean, ran well and had no issues. The young man that checked me in when I returned the truck did a nice job of getting me out of there quickly.
Karen S. on
Speed up or improve the self check in process. It seemed like the location was having connection issues this morning.
CYNTHIA S. on
Love Kimberly and Stephen and the guy who checks you in for drop off! :) So nice.
Kelly G. on
Encourage everyone to sign in online, it made the process MUCH easier.
Craig H. on
Took half hour to pick up vehicle because none of the trucks had been checked in by the previous shift. 3 customers ahead of me, none of their vehicles were checked in for them either. Waste of my precious time. Drop off was great.