Not have to wait 45 min and it should be more kid friendly, sometimes you'll have kids with you. They had us waiting for 45 min looking for the truck and also what people said over the phone and what was on line and also what we paid for changed 4 times so we didn't get the rental rate, and had to go to a different place, and what I was told cost more then it should. Their excuses was unfortunately we only have what's on the computer file, like I was the one in the wrong not them and also I called about it a few times trying to make sure what we needed was right and when we showed up most of it was still wrong. It was a mess! I'm not happy. It made me worry the whole time. And having the added coverage rate kept changing as well.
Trailer Rental & Towing in Indianapolis, IN at U-Haul Moving & Storage of Castleton
Moving to or from Indianapolis, IN? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Indianapolis, IN 46250 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Indianapolis, IN
Cargo trailers in Indianapolis, IN are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Castleton!
Utility trailers are perfect for towing large or oversize cargo in Indianapolis, IN 46250. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Castleton provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Indianapolis, IN and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Indianapolis, IN online today!
Trailer and Towing Supplies
U-Haul team on site was stellar, helped me with rental and drop-off. Amazing experience.
My trailer rental was not checked back in correctly and I was miss charged for 5 days of use. This is being corrected by customer service.
Had to wait for 30 minutes. It seems there is always a long wait at this location.
Very friendly and courteous. Quick return and very helpful
Although the place was very busy, all staff I interacted with were courteous and very helpful. I appreciated how hard they were working but still took the time to answer all my questions.
I received the truck with a 1/4 tank and returned the truck with half the tank because I assumed I would drive the truck more. The General manager would not reimburse me some money due to the fact I overfilled and left it at half a tank. The same way the document everything to the mile they should at least be considerate and reimburse me the money when I overfilled the tank.
Wonderful first time with a trailer moving experience
The fact I got charged for driving a total of 4 miles in gas when I would have almost doubled my mileage (which would cost more) to go fill it up with maybe 0.15 gallons. I'm beyond annoyed.
After waiting 20 minutes in line for someone to come in to the office, I was charged an additional $20 for an after hours fee and not sure why. I dropped the truck off 2 hours after I picked it up and had 24 hours to use it. I also can't get ahold of anyone through the phone or live chat to get my money back. Very upset with uhaul right now and will never go to this location again.
Associates are too casual and not professional around customers.
The pickup process took nearly an hour, using the internet check-in process and getting the keys in store. After a long wait (even skipping the line) staff could not locate the keys, so I was given a different truck, which meant unloading everything and reloading it into the new truck. At that point, I also couldn't use the mobile check-in because it wouldn't let me enter into for the new truck without going back inside. I was hoping the process would be much simpler and streamlined, not something that took an hour and cut into my moving timeframe.
Charged $20 to put key in nite dropbox. Told me it had to be back that nite.
Communication could have been better throughout the process but the price is good and the service was fairly quick. U-Haul provided what was needed. I'll be back.
Explain the process of talking a picture of your license .
I had no issues with customer service. They were kind and timely. The truck was in great shape and the off-hours return wasn't an issue (aside from the need to access the internet and having no data on my cell).
My ONLY problem was that I chose the wrong size truck. Got a 20' and should have got the 26'. Had to leave a lot of furniture and patio furniture. Tried to get a U-box, but it was too late. None were available.
Very disappointed in cost...I spent close to $600 and I have never had to pay close to that before. My son paid movers to move him in Chicago and he didn't pay near that much.
Too busy with big lines
Very busy location.
They charged me for a late fee that wasn't my fault
I have rented many times from this location Always great. I am having an issue with my rental on 06/25/2020. I rented a 5x9 open trailer - when I pulled around the bldg to pick it up the lady helping me could not find the trailer with the number that was on the paperwork so she hook me up to another trailer and said she would change it on my paperwork. I returned the trailer the same day but when I received the receipt email they had charged me for two days. Called support and was able to get it corrected quickly and efficiently. Appreciated
Nothing at this time.
Tony was very helpful
The Castleton location was great and redeemed the bad experience I had reserving online. I reserved at the Keystone location and got a confirmation email. Then I did the early online check in to find they had moved me across town to Eagleton. I tried to call but always had a 20 min. hold. The Eagleton location was not open at our check in time so wen to Castleton where they took care of us.