The guy was 25 minutes late. Then, instead of taking care of us he was tending to customers that were calling his store. He should have put them on hold while he finished our transaction first, especially showing up 25 minutes late to work. The truck was also missing a lock on drivers side and the wrench light on the dash was on. The truck was revving high and felt like it might break down at any moment. Not a great way to move into your first house.
BOYD H
Stroudtech Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Innisfil, ON L9S1A8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Easy to deal with ... A+++
Mathias PMy car trailer had a seized winch. Couldn’t lift the tongue on to the hitch. I had to BUY a floor jack from Princess Auto to lift it on to my hitch. The guy in the “computer shop/u-haul shop” never even left his desk to help! I’ve always had good experience with u-haul but this dealer is garbage!
Tony DDropped the rental off within 24 hrs of P/U, receiving agent didn’t check the trailer, or even come outside so I took pics and ask for a signature on my contract saying returned, now he billed me for 4 days instead of my original 1 day, I called to complain it looks like he credited me that amount but charged me an additional day, I contacted U-Haul and they are looking into it, I have rented from U-Haul on several occasions and never had any problems, bad experience, I had that trailer for less than 24 hours and will gladly paid the original $98.31
STEPHEN DI was charged for over 200km when I only drove approximately 22km. I have called the location but they have yet to refund me or call me back. These are not serious people, likely have to reach out to my bank and fight the transaction.
ADAM E