Very helpful! Easy to work with.
Lisa R
Chinos Tires
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32218
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The customer service at this location is less than desirable. I have rented from here a few times. The men are friendly and professional; however, the woman who owns this location should consider allowing them to handle all customer facing interactions. Also, I was overcharged and had photos and videos of the vehicle, but she would not remove the extra charges, knowing that her/ the staff entered the wrong information. Unfortunately, I had to contact the corporate office and open a case for a refund. Even though, my preference was to have it resolved at the rental location. I will no longer be patronizing this location, but will support another U-Haul location nearby.
KHALILAH HThe initial pricing is deceptive. You notice you are taking $29.99 truck and eventually pay $122 at the end excluding refueling .
MARCEL AI was charged $20 for convenient fee because I turned in the truck after hours and didn’t close out the ticket online. I was not aware that I needed to do that and I was never informed. What you can do to improve your services is ,let your customers know they will be charged a $20 convenient fee if they returned the truck after hours and didn’t close out their ticket online.
JOYCE JGreat service
ROKEEM S