I arrived at 8:50am to pick up my truck reservation. No one was there at the counter so I had to download the app fill out all of the information that I had previously filled out when the reservation was made including emergency contact. By the time I took all the pictures it was 9:25. One would think that once confirmed the time would adjust for the return l, but no I had to return it by 1pm. Lastly, you charged me $25 for gas when it should have been around $10. So you charged an additional $15 because you could. I request to be credited $15 as soon as possible.i can only imagine what I would have been charged if I had returned the truck by 1:30pm. I’ve been a loyal customer for years but this new process did not work in my favor. I’m sure it works for you and your bottom line, but you lost a customer. Respectfully, Bob Hernandez
Roberto H
Snapbox Jupiter Park LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jupiter, FL 33458
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The van had an issue with ants and spiders. That can easily be fixed. Your major issue is the person working behind the counter at that location. He would not give me his name after berating me because I knocked on the sliding glass door after waiting for 10 minutes for someone to know that I was there. This was after I was there for 20 minutes that morning waiting to pick up the van. He also told me to F out of the store once I asked him what I was supposed to do in this situation. He told me to just shut up and wait the next time. I will never recommend this location to anyone again and I have used it multiple times without any issues that person needs to be gone.
BRENDA FAlec services were exceptional
JOAQUIN RThis location is only set up for a lock box key option but the intake was to go to the counter and show my order to personnel. I had to leave the location and make a whole other reservation for a truck. Moving day is stressful enough let alone go through this mess. This location shouldn’t be open for reservations.
rice gGreat—except there was nobody manning the desk for the longest time and no way to communicate. Other than that, it was great.
BRUCE B