Our pick-up location was changed at 8:00 PM the day before our 7:30 AM pick-up, and we received no email from U-Haul notifying us of the change—it was the owner of this location that actually called us to notify us of the change. This location was objectively fine, but not for us, as it was farther away from where we were and ended up costing us more in gas money. We did not consent to this last-minute change and wish that U-Haul had communicated it sooner and clearer.
Noah A
Katy Feed & Tack
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Katy, TX 77493
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing, she provided above and beyond customer service which is why I only come to her location for service.
Kevin OLocation is a bit odd and the equipment was terrible. Strong for of gas the entire 79 miles I drove and had an ignition issue that took 2-3 time to get the engine going. Not a good experience
Luis MThe owner is very friendly, and respectful. I enjoyed her assistance
john tAnnette is one of the sweetest ladies she works fast and she answers questions respectfully. She has a beautiful sense of humor and there should be more people like her.
KARESHIA J