U-Haul reached out the evening before my move to let me know they did not have a truck for me. Rerouted me to a different location that was way off of my path. Once I arrived to pick up the truck the gentleman at the counter had no credit card on file (I’d already provided), no information on the dolly and furniture pads I rented, no information on the additional driver and my start was delayed almost 30minutes. Truck was pretty gross in the cab as well, dirty floors and sticky cup holders. Really unfortunate experience
JAMES L
The Way Petro LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, WA 98028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Inside was a mess, the driver door didn’t close very well. Looks like that box truck was sold the transmission was so bad didn’t change very well. The steering wheel was going all over the place, was kind of scary to drive that truck. I hope U-Haul will see this review and fix the truck. Hopefully next time I will have better experience with the vehicle.
Ion MThe truck was extremely old and had a faulty suspension, making it extremely hazardous to drive in rainy weather. Moreover, they charged me for the gas. After driving 22 miles, I had topped over 2 gallons of gas. I had checked the gas meter, and it was exactly the same as when I had picked it up. Despite this, they still charged me an additional amount for the gas. Won’t recommend
RAHUL KWe had no interaction with personnel. The check out process through the app was helpful and made it easy to drop off the vehicle. It would be helpful if in the drop-off location guidance it mentioned the drop off would take place behind a Shell gas station. Not a big deal but I missed the location the first time around. Thank you for a great experience U-Haul!
COURTNEY MThe Language Barrier was very evident. I would recommend customers to make sure to check in online as the cashier was visibly frustrated because he was having a difficult time understanding English.
STEPHANIE W