Paid for twelve blankets, and the store only had six. Not a problem, however, the stores attendant (Gary) did not know how to correct the amount charged in his U-Haul app. Gary said to call customer service. Note... when you rent a U-Haul, it typically means that it will be a working kind of day, and not a call customer service kind of day. Turns out, I did need twelve blankets, so I purchased six more from the movers who helped us with the heavy stuff. By the way, Prentice and his son with "Safe & Efficient Moving Company" were fantastic! With a full day of moving, and a trip from Kennesaw to Fayetteville, I really didn't have time to call and explain the blankets. I Venmo-d Prentice $20 for blankets, and returned the ones (I purchased from my movers) to U-Haul to account for the twelve you were expecting back. Its only twenty bucks, which was not the problem. The problem was the lack of knowledge and patience to figure it out at the start, assuming that my time and money is not as valuable as yours. Mistake!
JEFFREY A
Jiles Rd Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennesaw, GA 30144
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- 3.5 Average Customer Rating
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There were no signs or indication that it was a haul drop off. It was a gas station. He just asked for the key ans didn't say anything more.
DEENEEN PWe were supposed to get a credit, credited back to our credit card because we returned it to a specific location and we haven’t received it yet.
Devante BDrop off process was quick and easy with the personnel at this location.
Darian GProperly maintain the vehicles, I felt like the gear box was going to quit before I complete the 80 mile trip. Also, please provide paper or electronic documentation's at the point of signing the contract.
HUGHTON L