Reserved furniture pads and showed up and they told me that they don’t have them available at that location. Would have appreciated that someone reviewed the reservation ahead of time and given me a call. Had to drive out of my way to rent them at the different location.
MEGAN E
McLendon Hardware Kent
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kent, WA 98031
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I ordered a van to rent online for Wednesday June 25, 2025. When I went to pick it up, the UHaul representative informed me that "Olivia" at UHaul Corporate Headquarters modified my order to a truck. I can not use a truck. They do not have side doors and they will not fit inside my car port, are less maneuverable and get less gas mileage. The nice UHaul representative changed the order back to a van but I would have to pick it up the following day, when a van rental was due to be returned. I go back on Thursday, already a day late, and was informed that someone else at Corporate Headquarters changed it again to a truck. NOT ACCEPTABLE! The UHaul representative informed me that she did have a van available that was returned, so I was able to get the van I needed, even though it was a day late. In the future, when I order a van and am told it is available, PROVIDE THE VAN! I can not use a truck! If it were not due to the screw up at Corporate Headquarters, I would have had a better experience. The employees at the rental location were knowledgeable, extremely helpful and are to be commended in being responsive to my needs.
ERIC SI really appreciate the prompt service I received. When I arrived I had no reservation and they supplied me with the truck rental that I needed. And on top of that the staff was so kind and friendly. Thank you Carissa and staff at uhaul at McLennan hardware.
TRACY Jamazing service
MANG ONo improvement needed. Keep up the great customer service.
PEDRO J