The problem was where I reserved a truck and transport almost a week in advance and on the U-Haul company website it indicates that you can rent a 10' truck with a transport but less than 24 hours I get a call from where I reserved the truck and transport they began telling me i.had to go to another location to pick up the truck and then go to there location to pick up transport because they said it couldn't haul a 10' truck and transport so it has to be at least 15' truck and they didn't have any 15' trucks The next day I go to the location to pick up the truck and no one was there I wanted until 9am when the business was supposed to open but still no one showed up I called the phone number for this business no answer I waited a little longer still no answer so I left and went to the original location where I requested to pick everything up They started telling me I had to go back to the other location to pick up the truck but how was I suppose to get my car on the transport no one had an.answer But then I thought if I could just rent a truck there from them but they told me I had to pay the difference The two locations where about 5 miles apart why couldn't they have had this ready for me It's almost like they waited until the day before to look at the reservations I needed to get moved I was caught in a situation I didn't appreciate When I arrived at the drop off location in Kiefer the woman working there gave me a phone number to call to point me in the direction to help me
Jason G
Kiefer Fast Stop LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kiefer, OK 74041
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Easy place to drop off the car dolley. Friendly service, great job all around!!
KENNETH EThis little gas station is awsome! Trailer worked well! That being said.. the uhaul app is horrible! Absolutely a piece of junk. Worst app Ive ever dealt with.The last 3 times Ive used it.. it locks up it starts over.. it won't add my vehicle
JAMES MTony was very accommodating and informative
DENNIS TGreat customer service and friendly staff
Matthew B